Overview

The Operations Manager oversees the complete venue in regards to staff management, money management, reporting, sales goals, inter-office communications, and must uphold company policies and procedures at all times. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons’ questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.