Overview

POSITION SUMMARY:

Nightlife Operations Manager will share the responsibility of overseeing venue management, as well as, be assigned to oversee one or multiple departments within the venue. Responsibilities will be distributed or assigned as a per venue case and based on skill and experience. Venue management includes staff management, financial management, reporting, sales goals, inter-office communications, and upholding company policies and procedures at all times. Venue management delegates authority and assigns responsibilities to staff as well as, assists in recruiting, interviewing, hiring, training, and evaluating personnel. Venue management also develops and motivates staff to attain proper standards of performance, answers patrons’ complaints, resolves problem, and inspects venue areas, inside and outside grounds, for cleanliness and appearance.

 

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Office/Nightclub:

Continually strive to develop the staff, including Floor Supervisors, in all areas of managerial and professional development.
Assists with the recruitment and training of staff (training, developing, testing, and coaching)
Assist in creating sales goals.
Build and promote teamwork through proactive interaction.
Utilize effective time management and exhibit excellent follow up skills.
Accommodate and anticipate guest’s needs.
Accurately forecast staffing needs to ensure optimum customer service.
Ensure all service standards meet Company guidelines.
Ensures that private events, catering, and banquets are successfully executed.
Control cash and other receipts by adhering to cash handling procedures.
Prepare all required paperwork, including forms, reports and schedules.
Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs.
Ensure that all products are received in accordance with the venues receiving policies and procedures.
Assists and conducts conflict resolution, corrective actions and coaching.
Oversee and ensure that employee performance appraisals are completed in a timely manner.
Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements.
Ensures nightly and/or weekly opening and closing side duties are followed.
Fill in where needed to ensure guest service standards and efficient operations, including  opening and closing duties.
Provides administrative support.
Work with preferred partners and organizations in promoting mutual company growth.
Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties.
Provides administrative support.
Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
Works with preferred partners and organizations in promoting mutual company growth.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Is aware of all property events and activities and utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the company and to potential customers.
Ensures behavior and appearance are in compliance with established standards.
Maintains a professional work environment with management and staff.
Participates in meetings and training as required.
Maintains complete confidentiality of all company information at all times.
Performs all job duties in a safe and responsible manner.
Performs other duties as may be assigned by department and/or company management.

EDUCATION/REQUIREMENTS:

High School Diploma Required or equivalent.
College Degree preferred.
Proof of eligibility to work in the United States.
2-4 years’ experience in hospitality working in a high volume restaurant/nightclub.
Valid Driver’s License.
21+ years of age.
Maintain a professional, neat and well-groomed appearance adhering to LEX standards.
Possession of/or ability to possess a valid Alcohol Awareness Card.

WORKING KNOWLEDGE REQUIREMENTS:

Proficient in Windows Office, Microsoft Office.
Knowledge of POS and back office reporting systems.
Knowledge of profitability analysis and budgeting, cost of sales, payroll management.
Knowledge of nightclub operations, fine dining procedures, and beverage service.
Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product.
Knowledge of special events and banquets.
Knowledge of state and local laws as it applies to liquor, labor, and health code regulations.

SKILLS:

Ability to work as a team, stay organized, handle various projects at one time, lead others, delegate.
Ability to provide incentives for staff to go above and beyond the expectations of their particular roles.
Ability to follow-up and make accurate decisions.
Ability to demonstrate a positive attitude at all times.
Ability to maintain confidentiality.
Ability to keep an open and objective view.
Ability to listen empathetically and be respectful at all times.
Ability to communicates assertively.
Ability to maintain composure and stay focused.
Ability to maintain personal integrity.
Ability to communicate with employees and guests.
Ability to handle a fast-paced, busy, and somewhat stressful environment, and work under pressure and meet deadlines.
Ability to speak to guests fluently regarding the food, beverage, and overall concept.
Ability to demonstrate and impose upon service staff the ability to service guests with utmost of care and service and excellence, utilizing the highest standards of service techniques.

GUEST SERVICE REQUIREMENTS:

Provide a friendly personal and a willingness to interact.
Provide professional and friendly guest services.
Commits self to the below listed LEX values, and acknowledges dedication to providing excellent guest service for our Guests and our internal team, at all times.

SAFETY REQUIREMENTS:

Ability to work safely and prevent personal injury.
Commitment to the safety of fellow co-workers and our guests, and the ability to demonstrate that commitment through daily actions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Must be fluent in both written and spoken English language with ability to print legibly.
Must be able to effectively handle high volume of guests.
Must be able to move quickly through work and set the pace in the office and/or venue.
Must be able to sit and/or stand for extended periods of time, minimum of 10 hour shifts.
Must be able to read the computer monitors.
Must be dexterous and able to participate in all service aspects and training.
Must be able to lift up to 40 lbs.
Must be able to twist, tow (push/pull), reach, bend, climb and carry as necessary.

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Small to Medium office environment.
Personal/shared desk space.
Nightclub environment.
Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume.
Involves constant public contact and continuous exemplary service.
Must be flexible on shifts, days, off and work varied shifts to include weekends and holidays.

About Grand Sierra Resort and Casino

As the premier resort destination in northern Nevada, Grand Sierra Resort and Casino offers an exciting and unique experience that rivals some of the very best in the country. Our commitment is to providing our guests with world-class hospitality and customer service, and we know that starts with our more than 2,000 passionate and enthusiastic team members.

Having recently invested more than $50 million in extraordinary upgrades and brand-new venues, GSR has established itself as far above the status quo and we’re looking for individuals who are committed to being equally exceptional. If you have a desire to be part of something special and want to accomplish something great, GSR is where you belong. We believe our jobs reflect who we are and we want team members who share our commitment to being the best. If this describes you then we think Grand Sierra Resort and Casino is for you.

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