Overview

OPERATIONS MANAGER – Omnia Nightclub

POSITION SUMMARY:  

The Operations Manager shares the responsibility of overseeing the complete venue in regards to staff management, money management, reporting, sales goals, inter-office communications, and must uphold company policies and procedures at all times.  The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons’ questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

  • Continually strive to develop the staff, including Floor Supervisors, in all areas of managerial and professional development
  • Assists with the recruitment and training of staff (training, developing, testing, and coaching)
  • Assist in creating sales goals
  • Build and promote teamwork through proactive interaction
  • Utilize effective time management and exhibit excellent follow up skills
  • Accommodate and anticipate guests needs
  • Accurately forecast staffing needs to ensure optimum customer service
  • Ensure all service standards meet Company guidelines
  • Ensures that private events, catering, and banquets are successfully executed
  • Control cash and other receipts by adhering to cash handling procedures
  • Prepare all required paperwork, including forms, reports and schedules
  • Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
  • Ensure that all products are received in accordance with the venues receiving policies and procedures
  • Assists and conducts conflict resolution, corrective actions and coaching
  • Oversee and ensure that employee performance appraisals are completed in a timely manner
  • Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
  • Ensures nightly and/or weekly opening and closing side duties are followed
  • Fill in where needed to ensure guest service standards and efficient operations, including  opening and closing duties
  • Provides administrative support
  • Work with preferred partners and organizations in promoting mutual company growth

EDUCATION/REQUIREMENTS:

  • High School Diploma or equivalent required
  • College degree preferred
  • 3-5 years of experience in the entertainment industry working in a high volume nightclub
  • Proof of eligibility to work in the United States
  • Valid Driver’s License
  • 21+ years of age
  • Maintain a professional, neat and well-groomed appearance adhering to the Company standards
  • Possession of/or ability to possess a valid working cards as required by state/city

WORKING KNOWLEDGE REQUIREMENTS:

  • Proficient in Windows Office, Microsoft Office
  • Knowledge of POS and back office reporting systems
  • Knowledge of profitability analysis and budgeting, cost of sales, payroll management
  • Knowledge of nightclub operations, fine dining procedures, and beverage service
  • Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
  • Knowledge of special events and banquets
  • Knowledge of state and local laws as it applies to liquor, labor, and health code regulations

WORK ENVIRONMENT & SCHEDULE:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

  • Small to Medium office environment
  • Personal/ shared desk space
  • Office, nightclub, bar, lounge and restaurant
  • 5-25% Local Travel
  • Noise level in the work environment is usually moderate
  • Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
  • Work varied shifts to include days, nights, weekends and holidays

SECURITY RESPONSIBILITIES:

  • Security Level – HIGH

About Hakkasan Group

Hakkasan Group is a worldwide entertainment, dining, nightlife, and Hospitality Company with establishments currently located across the U.S., Europe, Middle East, and Asia. Its namesake is taken from its Michelin star-rated restaurant that set the high-level standard for the group’s umbrella of diverse brands. Its brand-first philosophy builds dining, nightlife, day life, and soon-to-be hotel concepts into world-class lifestyle hospitality brands, all with a focus on service, design, innovation and the experience.

Its restaurant venue portfolio includes the flagship Hakkasan Restaurant with 12 locations worldwide, Yauatcha, HKK, Sake No Hana, Herringbone, Searsucker, and Social House. Under the nightlife/daylife umbrella of brands are Hakkasan Nightclub, Wet Republic, Stingaree, and Omnia Nightclub ( 2015). In 2014, Hakkasan Group and MGM Resorts International announced the formation of a joint venture hotel management company named MGM Hakkasan Hospitality with a series of hotel and resort projects already under development including MGM projects in the Americas, the Middle East, and Asia along with Hakkasan projects in Abu Dhabi and Dubai. Hakkasan Group is owned by Tasameem Real Estate LLC, an Abu Dhabi-based investment company. For more information, visit www.hakkasangroup.com.