As a key member of the property executive team, operates exciting Marketing, Casino Marketing, Entertainment and Special Events that attract and retain well-suited team members and gaming and non-gaming guests while contributing to the operating success of these departments and property, and while operating within standards.
BS/BA from an accredited educational institution in Sales, Marketing, Finance or other related field.
Three to five years progressive management experience with budget preparation and planning, as well as experience at the Director level or higher required.
Must take SeniorLap and results must be satisfactory to the expectations of the position
Must demonstrate the following essential knowledge and skills:
Strong communication, leadership, coaching, and organizational skills
Computer proficiency- Knowledge of excel, project management, AutoCAD, work and CMMS (Computerized Maintenance Management System)
Record of strong leadership effectiveness
Professional appearance and demeanor
Manage multiple objectives and tasks simultaneously and be able to continually assess and re-set priorities
Use power, respect and trust in a balanced manner
Diverse business experience with significant administrative responsibilities in a major company with multiple units
ESSENTIAL JOB DUTIES AND RESPONSIBLITIES:
Ensure all departments function and perform within the established operational standards
Adapt plans and stay abreast of industry trends and consumer preferences
Advise Regional President & General Manager regarding analyses of operating results, costs, budgets and forecasts
Set operational goals, budgets and business plans, and monitor achievement of performance and profit objectives
Develop short and long range plans (revenue, expense, capital, promotional service) in all areas
Solicit and respond to guest feedback gathered by direct interaction, comment cards, and service scores
Lead the departments by creating a positive, supportive environment where talents, skills, and trade practices are exchanged, practiced and enhanced
Set performance expectations and provide coaching, career development planning and operational support for all direct reports
Meet individually with direct reports periodically to discuss career goals, identify skills needed to achieve goals and develop action plans to satisfy both
Prepare direct reports for next career opportunity and greater responsibility
Serve as a dynamic, positive leader, while fostering teamwork, morale, motivation and open communication
Demonstrate leadership skills in determining a vision, and align and inspire the team to achieve the vision
Work as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value
Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Service Profit Chain
Provide an operations insight into strategies planning in support of brand initiatives
Create and ensure an entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount
Establish and enforce appearance and uniform guidelines
Be a participative member of the executive team by volunteering and being involved with projects, committees, and task forces and by providing input and suggestions. Contribute to the improvement of the whole business with property-wide ideas
Adhere to regulatory, departmental and company policies and internal controls
Actively participate in personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions
Demonstrate strong engagement, customer service, and financial (operating & capital) skills.
Ensure company and property-wide, and department goals are identified, achieved and positive results are maintained
Establish and administer procedures pertaining to proper coordination of all operating activities relating to Marketing, Casino Marketing, Entertainment and Special Events
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
• Must be able to work independently.
• Respond calmly and make rational decisions when handling team member and/or guest conflicts/demands in a fast-paced environment.
• Must be fluent and literate in English.
• Must be able to maneuver throughout all areas of the casino; from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp and grip items, sort, tear and have the manual dexterity to operate office equipment such as a computer, telephone, copier and fax machine.
• Responds to visual and aural cues.
• Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays.
About Caesars Entertainment
Caesars Entertainment Corporation owns or manages through various subsidiaries more than 50 casinos in the United States and internationally, primarily under the Caesars, Harrah's and Horseshoe brand names. We provide great customer service in exciting and entertaining environments, with the goal of becoming the overwhelming first choice for casino entertainment.
Our people concentrate on building loyalty and value for our customers, employees, business partners and communities by making us the most service-oriented, geographically diversified company in gaming.