Overview

JOB SUMMARY:
As a key member of the property executive team, operates exciting Marketing, Casino Marketing, Entertainment and Special Events that attract and retain well-suited team members and gaming and non-gaming guests while contributing to the operating success of these departments and property, and while operating within standards.

MINIMUM QUALIFICATIONS:
 BS/BA from an accredited educational institution in Sales, Marketing, Finance or other related field.
 Three to five years progressive management experience with budget preparation and planning, as well as experience at the Director level or higher required.
 Must take SeniorLap and results must be satisfactory to the expectations of the position
 Must demonstrate the following essential knowledge and skills:
 Strong communication, leadership, coaching, and organizational skills
 Computer proficiency- Knowledge of excel, project management, AutoCAD, work and CMMS (Computerized Maintenance Management System)
 Record of strong leadership effectiveness
 Professional appearance and demeanor
 Manage multiple objectives and tasks simultaneously and be able to continually assess and re-set priorities
 Team building
 Use power, respect and trust in a balanced manner
 Diverse business experience with significant administrative responsibilities in a major company with multiple units

ESSENTIAL JOB DUTIES AND RESPONSIBLITIES:
 Ensure all departments function and perform within the established operational standards
 Adapt plans and stay abreast of industry trends and consumer preferences
 Advise Regional President & General Manager regarding analyses of operating results, costs, budgets and forecasts
 Set operational goals, budgets and business plans, and monitor achievement of performance and profit objectives
 Develop short and long range plans (revenue, expense, capital, promotional service) in all areas
 Solicit and respond to guest feedback gathered by direct interaction, comment cards, and service scores
 Lead the departments by creating a positive, supportive environment where talents, skills, and trade practices are exchanged, practiced and enhanced
 Set performance expectations and provide coaching, career development planning and operational support for all direct reports
 Meet individually with direct reports periodically to discuss career goals, identify skills needed to achieve goals and develop action plans to satisfy both
 Prepare direct reports for next career opportunity and greater responsibility
 Serve as a dynamic, positive leader, while fostering teamwork, morale, motivation and open communication
 Demonstrate leadership skills in determining a vision, and align and inspire the team to achieve the vision
 Work as a change agent to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value
 Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Service Profit Chain
 Provide an operations insight into strategies planning in support of brand initiatives
 Create and ensure an entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount
 Establish and enforce appearance and uniform guidelines
 Be a participative member of the executive team by volunteering and being involved with projects, committees, and task forces and by providing input and suggestions. Contribute to the improvement of the whole business with property-wide ideas
 Adhere to regulatory, departmental and company policies and internal controls
 Actively participate in personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions
 Demonstrate strong engagement, customer service, and financial (operating & capital) skills.
 Ensure company and property-wide, and department goals are identified, achieved and positive results are maintained
 Establish and administer procedures pertaining to proper coordination of all operating activities relating to Marketing, Casino Marketing, Entertainment and Special Events

Qualifications:
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:
• Must be able to work independently.
• Respond calmly and make rational decisions when handling team member and/or guest conflicts/demands in a fast-paced environment.
• Must be fluent and literate in English.
• Must be able to maneuver throughout all areas of the casino; from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to stoop, kneel, bend, twist, turn, push, pull, grasp and grip items, sort, tear and have the manual dexterity to operate office equipment such as a computer, telephone, copier and fax machine.
• Responds to visual and aural cues.
• Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays.