Description

BRANDON L. PUCKETT

(318) 773-4455

PUCKETTLBRANDON@GMAIL.COM

EDUCATION_________________________________________________________________

Parkway Highschool             Bossier Cit, LA                     Graduated: 2014

Highschool Diploma

Virginia College         Bossier City, LA

Network Technician Diploma          Graduated: June 2016

Net Tech Student Club Member (2015)
PROFESSIONAL SKILLS______________________________________________________

Microsoft Office Suite, Outlook
Windows operating systems
Software/Hardware troubleshooting
Virtual machines configuration
Hardware repair
DNS, DHCP, Remote Access
Crafting cables
System security techniques and methods
Customer Services
Consumer Sales Experience

WORK EXPERIENCE_________________________________________________________
Vector Marketing Bossier City, LA       May 2013 – July 2013, June 2015 – July 2015

Sales Representative

Identified sales and business development opportunities through prospective customers and current customers
Achieved weekly productivity and sales goals while using strategic plan
Made cold calls from customer referrals to generate new prospective customers
Handled and resolved customers’ complaints
Educated customers on  products’ value and capabilities

Raising Canes Bossier City, LA       July 2014 – December 2014

Crew Member/Cook

Provided quality products and services while advocating a safe and clean environment
Responsible for organizing and arranging cooked foods
Knowledge of how to successfully operate each cooking station
Maintained communication with the manager and fellow teammates at all times
Made sure that the processing of customer orders are going smoothly and timely

In and Out Smart Repair Shreveport, LA       July 2016 – Current

Customer Service Represenntative/Technician/Sales Associate

Handles inbound calls from prospective clients to turn those into paying customers
Politely handles inbound customer service complaints and questions
Troubleshoot problem with device and type of repair needed
Performs hardware/software repairs on smart phones, tablets, and computers
Gives a written invoice of repair parts and estimate of cost to customer
Provides daily inventory reports to management