Solid background and excellent experience in customer service/management. Bilingual (English/Armenian), Competent at work ethics, self starter-bring forth initiatives at completing projects in a timely manner, very organized, fast learner and ready for new challenges. Knowledge in Sales, office management, and computer literate.
World Gym, Glendale, CA
2006 – Present
Manage front desk employees and make sure all are scheduled and covered.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve work flow.
Maintained a clean and organized facility and ensure equipment is working properly.
Make sure to be up to date with expiring members.
Follow-up with customers via phone to renew membership.
Sell membership to new walk-in customers and provide faculty tours.
Collect and reconcile customer monies.
Ensure customer satisfaction.
Top sales grosser.