Description

An enthusiastic individual with two decades combined experience as a customer service professional/supervisor in entertainment, marketing, and hospitality environments. Specializes in maximizing profits and guest satisfaction. Engages effective, creative sales techniques. Expertise in resolving escalated customer service issues. Highly motivated team player with a leadership skill set. Presently seeking to dive back into the entertainment business as an EDM DJ.

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Education

Garnish Music Production

Present Professional Electronic DJ

Experience

DESTINATION HOTELS: Terranea Resort

DEC 2017 – PRESENT Mixologist

• Takes pride in organization skills and efficient work ethic
• Efficiently and properly performs all service standards
• Proactively attentive to all guests needs
• Continually enhancing product knowledge and Sommelier certification
• Expresses an eye for detail to provide an excellent customer service experience

DMK Network

NOV 2012 – MAY 2018 Owner, Digital Marketing Director

Oversaw a web marketing service. Coordinated: email, video, social media marketing campaigns. Performed: search engine optimization, metrics analysis, research and data entry. Created: graphic designs, video, audio, and websites.

DESTINATION HOTELS: Motif Seattle

JAN 2015 - DEC 2017 Mixologist, Trainer

Applying my advanced mixology knowledge in full force at one of Destination Hotel’s busiest restaurants was an experience that has made an impression on my immediate goals. Under Anne Magoon’s leadership and pro-growth inspired environment my accomplishments included:
• Upholding a proactive work ethic
• Diligently adapting to challenges
• Supporting a teamwork mentality
• Creating digital product knowledge flashcards
• Creating a training template for bartenders
• Creating a bar checklist
• Developing an IRD handbook
• Developing an IRD training program
• Developing an IRD training manual
• Assisting Omendra Jayasundara’s banquet team

COLUMBIA HOSPITALITY: The Smith Tower Tour Experience

SEP 2016 - DEC 2016 Supervisor, Lead Retail & Tour Specialist

Working hand in hand with Jeff Werner and Marissa Brooks opening the Smith Tower Visitor Experience, my responsibilities entailed and were not limited to:
• Setting up and maintaining the Point of Sale System
• Managing inventory
• Assisting with scheduling
• Merchandising the sales floor
• Enhancing customer experience
• Working closely with the Inventory Director
• Coordinating with over fifty vendors
• Creating standard operating procedures
• Developing training material

Interactive Entertainment Disc Jockeys

APR 2009 – DEC 2013 Owner, DJ, Bartender

Music has always been a cornerstone in my life, so April 2009 IEDJ was born. IEDJ was a Mobile DJ Service that primarily catered to the Seattle metropolitan area offering live musical entertainment (DJ’s, vocalist, musicians, etc.) and bartending. We entertained at bars, but primarily focused on private parties, weddings, and business events.