Description

Experience Summary
 
Accomplished IT professional that effectively communicates and collaborates to build an efficient team environment. Technology-savvy self-starter who plans and implements strategic IT initiatives that improve business functionality. Resourceful network administrator who maximizes productivity with positive impacts on the bottom line. Proficient with TCP/IP, PC repairs (hardware/software), servers, upgrading systems and system maintenance.
QUALIFICATION HIGHLIGHTS
·     Information Technology

·     Technical Analysis

·     Systems Integration
·     Network Engineering

·     Migrations / Upgrades

·     Blackberry & BES
·     Client Customer Service

·     Server Implementations

·     Multi-Platform Networking

 

 
PROFESSIONAL Experience
 
eChalk, Inc., New York, New York
03/09 – 10/2014
 
Customer / Technical Support Specialist
·    Provided phone and remote support for clients regarding various issues related to eChalk web-based software

·    Troubleshooting email and DNS related issues

·    Maintained support/technical cases via Salesforce ticketing system

·    Fully trained in GoToAssist and a variety of other internally developed programs and tools to benefit our clients

·    Implemented integrations with Google Apps, Gmail and O365 with school districts

·    Assisted in various projects to improve the integrity and workflow of the technical support department

 
 
RCS Professional Services, New York, New York
08/08- 11/08
 
Network Administrator
·    Provided on-site, phone and remote support for clients regarding various network and/or PC-related issues

·    Implemented, maintained and administered network servers and workstations for clients to keep productivity flowing

·    Provided technical support for digitalgadgets.com via phone

·    Fully trained in Salesforce, LogMeIn and a variety of other internally developed programs and tools to benefit our clients

 
 
IT By Design, New York, New York
5/07-05/08
 
Network Administrator
·    Provided on-site, phone and remote support for clients regarding various network and/or PC-related issues

·    Provided weekend and after-hours support by minimizing client’s down time during emergencies

·    Participated in server implementation projects and analyzed network structure to make any further improvements for better productivity

·    Implemented, maintained and administered network servers and workstations for clients to keep productivity flowing

·    Researched new software / hardware for better productivity with our clients

·    Set-up video conferencing systems for various clients

·    Fully trained in ConnectWise, Kaseya, LogMeIn and a variety of other internally developed programs and tools to benefit our clients
 
 
 
 
 
 
 (CCN, Inc. Agency) Cablevision, Melville, New York
 

 

 

 

 

3/07-5/07
Technical Support Representative-Level II
·    Provided customer service to Cablevision customers

·    Provided phone support for Optimum Online customers

·    Provided troubleshooting for Optimum Online connectivity issues

·    Fully trained in CableData, OMNI, Remedy and a variety of other internally developed programs and tools to better assist with customers

 
Kerns Manufacturing Corporation, Long Island City, New York
7/99-7/06
Jr. Network Administrator
·    Assisted in productivity uptime at a maximum by maintaining and running computer networking systems

·    Assisted systems administrator, and helped keep server downtimes to a minimum

·    Provided technical and desktop support on all computer related problems

·    Provided phone/hands-on support for all clients within the network

·    Maintained other electronic devices. (Scanners, Printers, Blackberry’s, Treo’s, etc)

 

Technological Expertise
 
Operating Systems
Microsoft Windows (XP, Vista, Version 7 and Version 8), Microsoft Server 2000 Pro, Microsoft Small Business Server 2003, Microsoft Server 2008 Mac OS 9, Mac OS X, Mac iOS, Android, MS-DOS, Ubuntu Linux, Ubuntu Netbook Remix, gOS (Linux)
 
Hardware
PC (Desktops, Laptops and Netbooks), Macintosh (Desktops and Laptops), RIM Blackberry, iPhone, iPad, Android Phones/Tablets, Barracuda Firewall and SonicWall Firewall, Switches (Dell 3Com and NetGear), Hubs, RAID, Routers (Wired and wireless), SCSI, Modems, Network Cards, Memory, Printers and Scanners

PC Software
Microsoft Office, Microsoft Office for Mac, Active Directory, Microsoft Exchange 2000, 2003 and 2007, Microsoft Windows Mobile, Veritas Exec Backup, ConnectWise, Kaseya Managed Services, LogMeIn, Internet Explorer, Mozilla Firefox, Opera, Safari, Adobe Photoshop, CableData, OMNI, Remedy, Macromedia Dreamweaver, Progression Explorer, LogMeIn, SonicWall Global VPN Client, McAfee, Symantec Antivirus, Blackberry Enterprise Server, MenuLink, Avero Slingshot, Salesforce, Appriver, Postini, GoToAssist

Networks / Protocols
LAN/WAN, TCP/IP, WINS, DNS, DHCP, POP3, IMAP, HTML, SMTP, FTP, TELNET, VPN, NAT, Ethernet
 
Education
 
B.S., Computer Science
Hofstra University, Hempstead, New York
2003
 
Computer Science
St. Thomas Aquinas College, Sparkill, New York
 

*References available on request

 
2001