Outgoing Customer Service Team Player– maintains a high level of professionalism to ensure long-term customer satisfaction.

Areas of Expertise

Proactive Time Management
Marketing and Cross- Selling
Customer Retention
Willing to Learn
Strong Work Ethic
Problem Solving

Education & Training

Mass Communication and Media Studies, 2015 – Present
ASU Online, Tempe, AZ

Betty Fairfax High School, High School Diploma – 2013
​Laveen, AZ


Shift Manager | Starbucks Coffee – Phoenix, AZ 01/2017 – Present
▪ Demonstrated the ability to multi-task at a face pace while managing app, drive – through, and counter with over 850 customers per shift
▪ Facilitated cash drops, weekly deposits, till exchanges, and forecasting for cash management – Loomis
▪ Coordinated appropriate breaks to maintain effective floor coverage
▪ Ran reports to calculate appropriate customer/staff ratio and balanced workforce accordingly

Barista | Starbucks Coffee – Phoenix, AZ 10/2015 – 1/2017
▪ Awarded Partner of the Quarter recognition for marketing contribution
▪ Transitioned to Barista trainer to assist with onboarding new partners
▪ Resolved customer complaints in timely manner
▪ Competed orders within 46 seconds or less per company metrics
▪ Educated customers and recommended additional products based on their needs