Over 8 years of professional experience in various business settings that have included duties such as, but not limited to: customer service, marketing, sales, budget forecasting, front line support, data-entry. I am a highly motivated self-starter able to work independently and in a team setting. I’m a fast learner who thrives in fast-paced environments. I possess knowledge of current industry trends & competitive activity. I pride myself on meeting short deadlines not only by myself, but with my fellow peers. My ability to be extremely coach-able makes me a viable asset. My goal is to work for a company that gives me the opportunity to really grow from within while creating a success driven environment.
Customer Relations/Business Development Manager
Dublin Auto Group
April 2015 – Present (1 year 4 months)Dublin, CA
-Head of business development department.
-Recall coordinator.
-Establishes relationships between customers and vendors.
-Provides excellent customer service to meet and exceed customer expectations.
-Tracks and reports customer satisfaction information.
-Handles all due bills.
-Answers telephones/emails, addresses customer inquiries; interprets and delivers information; proposes suggestions; and provides guidance when necessary.

Special Finance Assistant/BDC Agent
Dublin Auto Group
January 2014 – March 2015 (1 year 3 months)Dublin, CA
-Established relationships with clients/lenders.
-Work with clients and lenders to fund contracts.
-Checks, corrects and maintains a variety of financial and other business records and documents.
-Prepares or assists in preparing various financial or administrative reports.
-Maintains banking relationships and negotiating loans and merchant services for business.
-Drafted and reviewed financial statement compilations before being approved by partners.
-Prepared quarterly LP financial reports for various venture capital funds.
-Call & Email active and inactive customers about specials to help elevate business for dealerships and service department.

Sales Consultant
LegalShield Official
February 2012 – January 2014 (2 years)East Bay, CA
-Consulted small businesses, individuals, and families on affordable access to the legal system, while conforming to the customers specific needs.
-Worked with Regional Vice Presidents and multiple executive directors on meeting goals.
-Held private business receptions to help maximize sales and profits.

Case Manager
Optima Tax Relief
Click to edit position time period, followed by position location nameFebruary 2012 – January 2013 (1 year)Santa Ana, CA
-Responsible to explain to clients in detail on what is required from them to provide to our firm, therefore we can proceed and resolve their IRS/State tax issue.
-Provide clients with excellent customer service.
-Responsible to maintain new and existing clients daily.
-Responsible to update clients on the status of their case on a weekly basis.
-Responsible for guiding clients through their tax resolutions as well as meet IRS deadlines.
-Gained experience while developing knowledge of the industry.

Assistant to Buyer
Pacific Sunwear
February 2011 – December 2012 (1 year 11 months)Anaheim, CA
-Created and handled orders using Tradestone software.
-Completed size break runs through AS400.
-Managed inventory and daily product shipment.

Production/Sample Coordinator
3Dee International
March 2007 – January 2011 (3 years 11 months)Long Beach, CA
-Established a relationship with clients/vendors.
-Established client communications; maintained on going relationships internal and external.
-Answered telephones, addressed customer inquiries; interpreted and delivered information; proposed suggestions; provided guidance.
-Responsible for ordering and shipping samples, filing, scheduling appointments, and meeting
-Various administrative duties, such as; answering phones, filing,setting up appointments, travel
-Maintained inventory control; processed weekly shipments.
-Managed data collection, research and analysis.
-Researched fashion trends, participated in trade shows. Trained and managed new employees.
-Generated detailed specs of final designs.
-Developed a library of samples and prototypes.
-Created aesthetically-pleasing advertisements that complemented the products.

Sales/Customer Service Rep
Performance Branding Services
May 2006 – October 2007 (1 year 6 months)Torrance, CA
-Sold and promoted beauty products and services to meet sales quota.
-Established and improved client communications; maintained on going relationships.
-Responsible to put together company website/blog.
-Coordinated trade shows & special event.




  • Great customer service skills. Easy to get along with
  • works will independently as well as with a team. Previous restaurant experience.