752 Larchmont Drive, Broadmoor Village, CA 94015 – e: – c: 650•296•5564
Work Experience
Presentation Services Audio Visual – San Francisco                                                     Mar 2014 – Nov 2015

Parc 55 San Francisco – A Hilton Hotel

Sales Manager

·         Responsiblefor 18% over revenue growth in my first year the hotel property.

·         Surpassed quota by 15% in first 12 months with a bottom line impact of $650,000 in additional revenue.

·         Develop and maintain positive relationships with key hotel partners by attending client meetings (pre-conference meetings), creating and maintaining organized proposals and responding to client needs.

·         Communicate effectively between the hotel, client and team members to ensure flawless execution.

·         Collaborate with the Director of Event Technology and Director of Sales in providing operational support during shows, training team members, and driving sales and opportunities with team members.

·         Prepare data and account notes from the inception to completion of each event.

·         Create professional bids and proposals by actively using PSAV systems such as Compass, Navigator, and Proposal Generator.

·         Stay abreast of all additions and changes during the life of a project, and keep team members informed of the current status of the project through bi-weekly production meetings.

·         Maintain client relationships by proactively contacting clients daily to update them on project status, schedules, and deadlines.

·         Manage budget to stay within event profitability through analyzing associated sales: including labor, commission and equipment outsourcing (i.e. audio, visual, lighting, rigging, etc.)

·         Generate monthly reports to manage and analyze sales performance data to ensure year end quota will be met and exceeded.

·         Train and mentor technicians on roles and responsibilities of the sales process.
Presentation Services Audio Visual – San Francisco                                                     Jan 2013 – Mar 2014

Hotel Monaco San Francisco

Director of Event Technology

·         2013: Set record for most profitable year with 34% growth over 2012 yielding$400,000 in additional sales revenue.

·         Exceeded yearly sales quota by 14% increasing revenue by an additional $115,000.

·         Managed a team of 3 {Sales Coordinator, Lead Technician, & Part Time Technician] for AV production at a mid-tier hotel property.

·         Handled all audiovisual sales incoming from the Hotel Sales and Catering Department.

·         Communicated with Sales, Catering, and Banquet Departments, among others to discuss event opportunities.

·         Lead weekly Banquet Event Order meetings with Hotel Departments to communicate upcoming events.

·         Organized budget weekly, monthly, and yearly totals for Audio Visual equipment to ensure spending limits.

·         Controlled and handled all sensitive information such as payroll, scheduling, and accounting.

·         Oversaw payroll through ADP for all hourly associates as well as all event earnings and profit projections to be sent to corporate.

·         Scheduled weekly status meetings for all managers and coordinating regional labor requests.
Presentation Services Audio Visual – San Francisco                                                     Oct 2011 – Jan 2013

Marriott Marquis San Francisco

Office Manager

·         AV Concierge ensured that guests and clients received exceptional customer service from the Audio Visual Department.

·         Managed execution of AV set up and turndown in all ballroom and meeting room spaces.

·         Reported to Director, Director of Operations, and Director of Sales daily for overview of scheduled events relaying successes, issues, and concerns to provide positive direction.

·         Communicated with hotel department managers such as Banquets, Catering, Audio Visual, and Accounting.

·         Liaison for the hotel to handle the hotel-client partnership to make sure all AV projects are running smoothly and according to plan.

·         Workedclosely with Hotel Accounting Department to keep track of client sales.

·         Managed accounting records between client and hotel while recording Daily/Monthly earnings and profitability.

·         Assigned as an HR Representative to assist and organize interviews with the Regional Recruiting Specialistfor Directors, Regional Managers, and Area Managersat Job Fair Events in the Bay Area.

Other Experience

Abercrombie & Fitch – San Francisco                                                                      Sept 2007 – May 2011

General Manager

·         2010: Increased sales by 23% from 2009 and set West Coast record as 7th highest grossing store during Black Friday Holiday Sales.

·         Managed and trained department 3 managers and employees on HR, business objectives, and company policies.

·         Met daily with managers to follow up with work related tasks, visual walkthroughs, and development topics.

·         Recruited on and off local universities and community colleges for potential management positions or part-time opportunities.

·         Interviewed and hired all qualified applicants and facilitated orientation and training.

·         Increased associate retention led to an increase of store experience and customer satisfaction.

·         Managed basic operations (i.e. schedule, hours, payroll) and a team of Assistants (visual merchandising, people, impact/replenishment systems).

·         Oversaw all aspects of the business including hourly, daily, weekly, monthly, yearly sales and profits.

University of California, Santa Cruz, CA
B.A. Degree in Psychology, 2007

Computer Skills

MS Word – PowerPoint – Excel – Compass – Navigator – Medallia – Microsoft Dynamics– CRM –Nuance

Activities and Interests

AIDS LIFECYCLE volunteer 2010-2011, Participant 2012-2013, Music, Gym, Travel, Volunteering