Description

Consumer and Technical Support Specialist
Ray Enterprises Inc.
March 2015 – November 2015 (9 months) – Greater Los Angeles Area
Coordination of product testing between internal QA department and third party companies. Customer communication and assistance via phone, email, chat and social media for company product line including new inquiries, comments, orders, usage and shipping problems.

Production Coordinator, On-Air Promos for “The Dr. Oz Show” (Sony Pictures Television)
Studio City
September 2014 – March 2015 (7 months) – Greater Los Angeles Area
Coordinated writers, editors, graphic artists, audio designers, creative directors and high profile clients enabling efficient production and post-production for on-air promotions.

Translation Coordinator – Subtitling
ZOO Digital Group plc
May 2014 – September 2014 (5 months)  – El Segundo, CA
Acted as a liaison between ZOO, its clients and translators for the coordination, creation, translation, and quality control of all subtitle projects using a proprietary workflow management system.

Disney Account Liaison
Testronic Labs
February 2011 – May 2014 (3 years 4 months) – Burbank, CA
Coordination assistance for The Walt Disney Company’s home entertainment distribution (DVD, Blu-ray, iTunes, etc.) for domestic and international territories, vendors and additional project managers. Compiled and distributed final release evaluations while maintaining database accuracy and optimizing workflow protocols for efficiency.

Evaluation Technician
Testronic Labs
June 2010 – February 2011 (9 months) – Burbank, CA
Performed linear testing on DVDs, Blu-rays, iTunes Projects and other digital formats to uncover possible Audio/Video/Subtitle issues such as Audio Pops, Clicks, Static; Video anomalies like Digital Hits, Interlacing, Distortion, Macroblocking and Subtitle Placement, Color, Content and Sync. Completed compatibility testing on DVDs and Blu-rays to check for any authoring issues related to players in the current domestic and international market. Tested navigation on DVDs, Blu-rays, iTunes Projects and other digital formats to ensure proper functionality of domestic and international menu sets on worldwide skus.

Worked On-Site QC at the following post-production and authoring companies:
• Deluxe Digital Studios
• Technicolor Creative Services
• ZOO Digital
• Sony Pictures – Home Entertainment Division

Genius
Apple
September 2008 – July 2009 (11 months) – Towson, Maryland
Provided technical troubleshooting for Apple hardware and software for Apple end-users with a strong focus on customer service and experience.

Mac Specialist / Visual Lead
Apple
October 2006 – September 2008 (2 years) – Towson, Maryland

Mac Specialist:
Created advocates of Apple products by executing comfortable and informative sales practices by providing warm welcomes to all incoming consumers into the retail space and answering all customer questions pertaining to Apple products, software and third-party products sold in the store.

Visual Lead:
Constructed a team of fellow Specialists to participate in visual tasks throughout the store. This included setting up the window displays, product displays on tables, cable management, hardwiring security cables, product placement on shelves, reading and executing instructions sent from corporate.