Overview

Bandcamp is looking for a clever, convivial individual to join the Customer Support crew.

You will:

  • Use your expert knowledge of the site to field email inquiries from an amazing but not always 100% sober customer base of artists, labels, and fans.
  • Work closely with other teams to identify & report usability snags and other surprises.
  • Follow internal engineering developments to stay several steps ahead of potential support issues.
  • Hone our help docs with the objective of putting yourself out of a job reducing the support team’s load.
  • Exercise your formidable interdisciplinary talents on a range of side projects, as time/interest/expertise permit.

About you:

  • When you see someone write “it’s” for “its,” or “loose” for “lose,” you get angry, sad, or both.
  • You are familiar enough with HTML/CSS/JavaScript to know when opening your browser’s page inspector will be especially illuminating.
  • Impeccable organization gives you a wild rush.
  • Extra credit: you are already a Bandcamp user (applicants with both Fan and Artist accounts are entitled to double drink tickets).

To apply, send a resume & writing samples (and/or a link to your blog) to the address given when you append the class obscure-movie-reference to this tag.

Check back at EDMJobs.com for more music industry job listings like Customer Support at Bandcamp.

About Bandcamp

Bandcamp makes it easy for fans to directly connect with and support the artists they love. We treat music as art, not content, and we tie the success of our business to the success of the artists who we serve.

To date, fans have paid artists $126 million using Bandcamp, and $3.7 million in the last 30 days alone.

We consider that a fine start, but only a start. We continue to work tirelessly to build an enduring service, one that treats artists fairly, puts them in control, and is integral to them building sustainable careers. This approach has earned us our most valuable asset: trust. More than anything else, the trust of artists everywhere is what makes Bandcamp work today, and it’s what will make Bandcamp grow far into the future. Whether you’re an artist, fan, label, or all three, we hope you’ll be a part of it.

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