Overview

Sonicbids seeks a motivated individual to join our customer support team in Boston in an internship role. As a member of our support team, you will be responsible for providing exceptional customer service and technical support to customers through multiple channels such as e-mail, chat, and social media that employ cutting-edge customer support software that we have adopted to shape our customer experience. The ideal candidate is forward thinking, passionate and excited to create a positive impact.

RESPONSIBILITIES

  • Provide solutions through e-mail, chats, or social networking forum though the company’s use of cutting-edge customer support software
  • Receive and incorporate feedback to self-improve continually
  • Analyze network trends and generate solutions when providing unparalleled customer experience
  • Perform root cause analysis on opportunities in customer interactions in order to “diagnose” customer challenges
  • Innovate solutions by working closely with peers
  • Participate in focus groups to improve our customer experience, acting as a customer advocate when interacting with product developers
  • Resolve customer escalations

QUALIFICATIONS

  • Strong computer troubleshooting skills as they relate to Mac OS X and Windows operating systems, hardware, software, home networking configurations and internet connectivity issues
  • Sustained motivation in an environment of freedom, autonomy and responsibility
  • Ability to provide a conversational customer experience in a non-scripted
  • Ability to exercise creative thinking and problem resolution skills
  • Ability to manage multiple deadlines and changing priorities in a fast paced environment
  • Experience with extracting and interpreting large amounts of information from various databases and sources
  • Motivated to be a consistently high performer
  • Strong oral and written communication skills, with exceptional interpersonal skills
  • Works well in teams
  • Able to navigate challenging customers and high volume of contacts

About Sonicbids

Sonicbids was launched with a basic mission: great music should always find an audience. Since 2001, we have grown into a global platform connecting more than 500,000 bands with 35,000 promoters from over 100 countries and the exclusive application platform for South By Southwest, CMJ, and NXNE.

Sonicbids is the online launching pad for many of today's hot artists and has exclusive partnerships with many taste-making events and consumer brands like South By Southwest, Bonnaroo Music and ArtsFestival, CMJ Music Marathon, Red Bull, Marriott Hotels and Diesel Industry.

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