Overview

JOB SUMMARY:
• Collaborates with the VP Hospitality in planning, design and coordinating all organizational phases of the beverage operation that contribute to 100% guest satisfaction.

KEY JOB FUNCTIONS:
• Responsible for establishing, implementing and monitoring service standards for the Beverage department and promotes excellence in guest service
• Oversees the execution of service delivery, product quality and provides dedicated leadership to the outlets
• Ensures beverages are prepared and served according to the desired portions and quality specifications
• Maintain staffing levels and schedules to ensure a cost efficient, productive environment
• Follows up and maintains beverage cost control methods and procedures
• Makes procedural recommendations and ensures enforcement of existing policies and procedures
• Prepares methods and procedures where beverage costs and supplies can be requisitioned and allocated to the appropriate departments
• Keeps abreast new technology as it applies to bar operations, nightlife venues and casino floor operations
• Calculates the daily volume of business and prepares statements
• Coaches and directs staff to maintain high level of customer service
• Responsible for establishing department training standards and ensures staff behavior and appearance are in compliance with established policy
• Participates in the financial operating and capital planning process and makes recommendations that achieve desired financial results for beverage operations
• Responsible for meeting profit goals of the department
• Advises VP of Hospitality regarding analysis of operating results, beverage costs, budgets and forecasts
• Delivers clear direction to staff regarding the current and future objectives of restaurant and bar operations
• Maintains accurate records of beverage labor costs and current departmental time log
• Ensures all inventory activity is maintained in compliance with Casino Hotel Alcohol Beverage control
• Ensures adherence to all Board of Health standards and all other applicable regulations.
• Communicates and coordinates with all operating departments
• Endorses the business and service objectives, ethics and values of the company
• Ensures that all guest complaints are handled in a courteous and professional manner
• Maintains an accurate and overall awareness of the entire casino/hotel operation and coordinates function accordingly

EDUCATION and/or EXPERIENCE:
Equivalent of two years college education within related field preferred. Minimum three years experience in a high volume food & beverage managerial role. Basic knowledge in all phases of restaurant management.
QUALIFICATIONS:
· Strong leadership, communication and supervisory skills
· Excellent planning and public relation skills
· Excellent critical thinking and problem-solving skills
· Must have a professional appearance and be a team player.