Overview
Based in Anaheim, CA, The Emazing Group family of brands caters to the full spectrum of EDM fans and together we constitute the largest lifestyle merchandise company in the EDM market. Mainstream exposure to EDM has created a turning point in our lifestyle niche and the underground art forms revolving around the culture are in higher demand than ever.
Top Reasons to Work with Us:
-We’re featured as one of the best companies ever on Shark Tank (March 2015 – Deal with Mark Cuban & Daymond John)
-Join the #189 fastest growing private company according to Inc. Magazine 5000
-Featured on: Rolling Stone, Yahoo Finance, Inc. Magazine, Business Insider, CNBC, MTV, ABC’s –Shark Tank, LA Weekly, MSN, and more.
-Enjoy the autonomy/flexibility to be creative in a highly driven environment.
-Become an integral part of a core internal team with lots of room for advancement.
-Great culture. Our headquarters is an environment where everyone is driven to make the company and themselves successful. We love our EDM and we love the energy around here!
The Emazing Group Core Values:
TRANSPARENT COMPANY, NO BULLSHIT
Information is open between all teams. We communicate with a mind for what to say, when to say it, and how to say it.
DON’T #@!% THE CUSTOMER
Customers are our lifeblood. Operational decisions are often made by asking, what’s best for the customer.
SIMPLIFY
TEAM PLAYERS ONLY
Work hard and play hard with people who’ve got your back.
BE PASSIONATE & DETERMINED
Love what you do and stay hungry
BE HUMBLE
No one likes a douche, be grateful for your talents and blessings. Check your ego at the door.
BALANCE
Balance your health, work, relationships and have fun while doing it. Balanced you = Happier you.
About the Position: Customer Service Team Lead
Team Leads take direct responsibility for the day-to-day running of the Customer Service team, specifically in regards to schedule management, workflow requirements, data analysis, and problem solving. In our customer-focused environment the Team Lead helps drive the team to deliver the highest level of customer satisfaction and support.
Primary Responsibilities:
-Ensure day-to-day tasks are completed on time
-Assist the Managers
-Maintain basic reports
-Answer phones with energy and a smile
-Provide excellent customer service via live chat
-Provide excellent customer service via emails and Tickets
-Provide excellent customer service to our customers
Qualifications
-1-2 years E-Commerce customer service experience
-Reliable transportation
-Type at least 60 wpm
-Proficient in Microsoft Office, Google Office and Hotkeys
-Must have a positive attitude every day and like to Smile
Pluses:
Experience with Amazon Seller Central
Experience with eBay
Experience with Zendesk
Experience with Shopify
Experience with Shipstation
Salary and Benefits
$21-$30k – DOE
Lots of growth potential
Health & Dental benefits
Monthly Bonuses
Paid Time Off and Sick Days
Large product discounts
Check back at EDMJobs.com for more music industry job listings like Customer Service Team Lead at Emazing Lights / iHeartRaves / Into The AM.
