Act as an ambassador of the venue, marketing the venue and all products offered to the targeted customer base
Actively market the venue through available social media outlets, as per the Company’s Marketing Requirement Plan
Aware of the impact of individual behavior on the venue as a whole, present oneself as a public relations steward at all times
Collect customer information for the venue database while constantly striving to increase the size of your personal clientele
Exhibit and execute a complete knowledge of the venue’s sequence of service and selling technique, mastering the service of both non-alcoholic and alcoholic beverages
Constantly provide customers with accurate information about the venue and property as well as entertainment offered in each
Grows revenue by maximizing available space, up selling, and upholding table minimums at all times
Possess the ability to strike up conversation with a stranger
Develops a strong relationship with casino marketing department, generating incremental business inside of the venue
Welcomes all customers to the venue professionally and courteously, according to the established venue sequence of service
Work with the same degree of urgency to assist other team members when the opportunity arises
Works with a high level of professionalism towards all customers, ensuring their return to the venue
Communicates with management, VIP hosts and service staff immediately to rectify any and all customer needs, requests, comments or incidents
Must have a strong working knowledge of social media marketing
Must be willing to learn how to use Microsoft Office (Word, Excel, PowerPoint, Outlook)
Desired Qualifications:
Must love and support their team members!
Must love and take care of guests!
Must say “Yes” and “Thank you” often!
Must be 21 years of age or older
A minimum of 1-year experience marketing nightclubs (or similar venues), bringing in guests and making reservations in a restaurant, nightclub or lounge
Must be self-motivated, constantly striving to improve their knowledge of marketing, and promotions
Must possess knowledge of basic math, including the ability to use a calculator.
Must exhibit the ability to work well with others
Must exhibit a focused attention to detail, while working in a high-pressure environment.
Must be professional and courteous at all times
Must be able to communicate using chain of command
Must be able to maintain excellent customer service skills while maintaining high service standards in a stressful, constantly changing work environment
Must be a self-motivated learner, who performs tasks with extreme care, concern and detail.
Must be able to lift and carry at least 50 pound boxes or flyers
Must be physically able to walk and or stand without assistance on varied surfaces for an extended period of time