POSITION SUMMARY: Guest Services Hosts are responsible for the guest registration process and communication of hotel services, packages, and promotions. Other duties may include processing forms of payment, making dining and entertainment recommendations, assisting with transportation arrangements, and responding to guest requests. The Guest Services Host must have exceptional typing skills, a positive attitude and professional phone etiquette. Excellent communication skills are required as this position is responsible for answering questions relating to the hotel.
Answering and directing guest phone inquiries
Handling guest messages and requests
Proper execution of emergency procedures
Providing efficient service and creating memorable experiences for our guests
Welcoming all guests and verifying all information during the check in process and following up on the guest experience upon check-out
Maintain accuracy and accountability of payment verification and processing of deposits
Assisting with the posting of items consumed by the guest
Ensure all necessary reports and forms are completed daily
Ensure profile notes and contact information is obtained for all guests when possible
Provide appropriate recommendations and accurate directions for dining, nightlife, and tourism of the Hollywood and Los Angeles area
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required
Upon employment, all employees are required to fully comply with The Redbury’s rules and regulations for the safe and effective operation of the hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment
In addition to performance of the essential functions, this position may be required to perform a combination of other supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel
We are seeking candidates who have a sincere interest in the hospitality field
Applicants must have a an exceptional personality, an attitude of service and excellent communication skills
A minimum of 1 year of prior Front Desk/Host experience in a high-end hotel preferred
All candidates MUST have open availability for scheduling, including Saturdays, Sundays and Holidays, AM, PM, MID and Overnight shifts
Passionate about customer service
Will work around the clock to make our guests comfortable while away from home, whether they are traveling on business or leisure
Will have a keen intuition that will allow them to anticipate needs and exceed expectations
Must be able to multi-task, be team-oriented, and work diligently to resolve issues when they arise
Front Desk Hosts will also be constantly looking for new ways to enhance the guest experience
Must have basic computer skills and computation ability
Ability to work calmly and effectively under pressure
Ability to work positively in a fast-paced environment
Ability to be on your feet and alert for extended periods of time
Experience with Opera Property Management System is preferred
Having worked in a quality customer centric environment
Previous experience in a luxury hotel preferred
College degree preferred

About sbe careers

sbe is a global hospitality and entertainment company helmed by visionary founder, chairman & ceo sam nazarian which comprises a thriving collection of award-winning hotels, casinos, residences, restaurants and nightlife destinations.