Overview

Responsibilities:
Work within the framework of the Room Service Department service team, practicing established standards and systems. Assembles orders, delivers and serves food and beverages to our guests in a personable, courteous and professional manner while caring enough to do it well by adhering to the Sanctuary Commitments.
Be thoroughly familiar with menus, ingredients and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets.
Thorough knowledge of the room layout and the property in general. Knowledgeable about the resort and its amenities.
Collect orders from the kitchen, ensure they have been prepared correctly; and promptly and efficiently deliver to the guest’s room.
Fulfill all functions as required by accounting; submit signed checks to room service telephone operator, reconcile daily sales etc.
Assist with the collection of room service trays and other food and beverage items from the guest rooms. Includes proper breakdown of trays and other items.
Familiar with room service order taker’s duties, and fill that position when needed.
Be thoroughly familiar with all standards of proper service etiquette and practice these standards throughout the guest’s dining experience. Consistently deliver courteous, professional service.
Be aware of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages.
Relay guest complaints or comments to supervisor.
Attend all staff meetings and supplemental training sessions. Attend pre-meal meetings and be aware of daily soup, specials and their method of preparation.
Keep work area and equipment clean and organized at all times.
Ensure all equipment is functioning properly; report any problems to the Room Service Captain or Manager immediately.
Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, co-workers, and management.
Perform any other duties as assigned by the Director of Food and Beverage, Room Service Captain or Room Service Manager.
Qualifications:
Must be extremely organized; able to expedite multiple orders completely and correctly. Work well with food and beverage teammates and support departments.
Good communication essential. Must be able to communicate in English fluently.
Current Food Handler’s Card.
Must be motivated and a self starter. Take the initiative to identify and undertake projects during slow periods.
Must be in good physical condition; able to drive a golf cart, and lift and quickly transport heavy trays and hot boxes up to 60 lbs.
Able to work outdoors in inclement weather when necessary. Able to carry loaded trays on slippery surfaces. Able to handle hot plates and equipment.
Solid interpersonal and communication skills. Pleasant personality to effectively deal with guests; questions and service, and to contribute to the overall atmosphere of teamwork with fellow employees. Strong attention to detail a must.
Ability to listen effectively, to speak and write English clearly.
Must have previous sever experience. Knowledgeable regarding food, beverage and room service techniques. Take pride in the department and property.
Must be detailed orientated.
Has a sincere desire to provide the utmost in guest service.