60% Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employee with respect to safety, security and hotel operations. Initiate and follow-up all investigations of crimes committed against property and persons. Assist injured guests and employees, ensuring documentation and disposition of reports.
25% Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
15% Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and talent and guest binder interaction. Manage the Security Office administration and control access at the employee entrance for vendors, deliveries and staff.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employee with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the nature of the hospitality industry, employee may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with SBE Policy and Regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Manager or Supervisor based upon the particular requirements of the hoteL.
Assist Supervisor in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess basic computational ability.
Must possess the ability to maintain confidentiality.
Must possess basic computer skills.
Knowledge of hotel policy and fire-safety procedures.
Ability to operate hand held two-way radio and knowledge of conversation.
Be able to be certified under the FL Security Guard License prior to hire date.
Able to be certified in First Aid/AED within 30 days of hire.
Be able to become Responsible Alcohol Service certified
Most work tasks are performed a high energy environment
Must be able to stand and exert well-paced mobility for up to 4 hours in length.
Must be able to lift up to 15 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. in an emergency.
Must be able to exert well-paced ability in limited space and to reach other departments and locations of the hotel and outside the hotel on hotel grounds on a timely basis.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual comprehension.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Requires manual dexterity to use and operate all necessary equipment.
Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers and other office equipment as needed.
High school or equivalent education preferred.
Minimum of two year security related background required.
Licenses or Certificates
Ability to obtain and/or maintain any government required licenses, certificates or permits. Current CPR certification and First Aid training prefered.
All employees must maintain a neat, clean and well-groomed appearance per SBE standards.