Responsible for reviewing, analyzing, and evaluating information technology systems operations as well as assisting with the daily end user support of the employees at SIRIUSXM. The position requires the individual to act independently through the use of skills, experiences, and training to resolve client issues. Duties include hardware and software installation and deployment of PCs and peripherals. Also answers Helpdesk telephone service calls and assists with network infrastructure support.

Duties and Responsibilities:

Sets-up and provides maintenance to PCs, MAC Computers and related hardware/software
Helps maintain hardware/software inventories
Assist with backup tape rotation
Processing of software installation requests
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals, including mobile devices (Blackberry, iPhone, iPad, Android, etc.)
Documents, maintains, upgrades and replaces hardware and software systems for desktop and peripheral equipment
Supports and maintains user account information including rights, security and systems groups
Reviews and evaluates information technology systems operations

Supervisory Responsibilities:

There are no supervisory responsibilities associated with this job

Minimum Qualifications:

Bachelor’s degree in Computer Science, Information Systems or related course of study required
Six (6) to ten (10) years of previous experience in an IT technical support role required, or an equivalent combination of education and experience

Requirements and General Skills:

Knowledge of commonly used concepts, practices and procedures within SIRIUSXM, its corporate IT department and the IT field
At least six (5) years’ experience with PC hardware and software desktop support
A positive attitude and a conscientious commitment to customer service and problem resolution
Ability to work flexible hours including late nights (up to midnight), weekends and holidays
Performs related duties as required
Must have legal right to work in the U.S.

Technical Skills:

PC Hardware and Software Troubleshooting
Windows 7
Proven ability to support virtual desktops and applications is a plus (Citrix)
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
A basic understanding of Windows TCP/IP networking
Macintosh hardware and software
Active Directory User/Computer Account Administration
Microsoft SCCM
Mobile Device support knowledge (Blackberry, iPhone, iPad, Android, etc.)