Overview

Sonicbids is a pioneering data and technology company bringing solutions to one of the most challenging and quickly changing industries — independent music. Our electronic resume for musicians has long been the industry standard, and our subscription service is positioned to become the best career management platform and jobs marketplace for emerging talent.

We currently seek a Customer Success Manager to drive the refinement, execution and tracking of our customer success program. The Customer Success Manager will serve as an advisor to our users, helping them solve their toughest recruiting and booking challenges through quantitative insight and performance metric tracking. In addition, this role will evangelize our product and develop engaging and entertaining content that helps sustain customer engagement over the course of time.

RESPONSIBILITIES

  • Assist in developing first-ever company customer success program
  • Onboarding users, serving as our chief educator and product evangelist
  • Proactively ensure customer successes and work toward problem resolution for tough recruiting scenarios
  • Become an expert and trusted advisor in recruiting musical talent, and offering consultative advice to our users
  • Develop deep customer relationships that uncover untapped account growth opportunities
  • Track and report account performance metrics
  • Generate referral opportunities from current accounts
  • Publish customer success stories

REQUIREMENTS

  • Previous experience in customer success within a tech company
  • Previous experience in working with small businesses (esp. in the entertainment or dining industries)
  • A verifiable track record of meeting and exceeding account goals
  • A firm grasp on consultative problem solving
  • Experience in generating engaging success marketing content

WHAT YOU GET

  • Casual startup environment in the South End
  • Unlimited vacation, office outings, in-office concerts and access to music events
  • Comprehensive medical, dental and vision insurance
  • The opportunity to work with some of the most talent leaders in their respective disciplines
  • A company that works with you to learn, grow and excel in your career

Check back at EDMJobs.com for more music industry job listings like Customer Success Manager at Sonicbids.

About Sonicbids

Sonicbids was launched with a basic mission: great music should always find an audience. Since 2001, we have grown into a global platform connecting more than 500,000 bands with 35,000 promoters from over 100 countries and the exclusive application platform for South By Southwest, CMJ, and NXNE.

Sonicbids is the online launching pad for many of today's hot artists and has exclusive partnerships with many taste-making events and consumer brands like South By Southwest, Bonnaroo Music and ArtsFestival, CMJ Music Marathon, Red Bull, Marriott Hotels and Diesel Industry.