Overview

We are looking for Community and Customer Support Specialists who are passionate about helping people, and are self-motivated, natural problem solvers.

You’ll work with Product and Engineering teams to help keep the Community at the heart of everything that SoundCloud creates.

Responsibilities:

Play a key role in growing and improving our culture/framework of great customer service
Support and help our Community, primarily via written channels (email, Twitter, etc.)
Act as a passionate internal advocate for the SoundCloud Community
Be fulfilled by solving problems for others (community & product) and enjoy providing excellent customer service
Requirements:

You’re a self-starter (especially when encountering difficult situations)
You have outstanding written and verbal communication skills in native-level English (additional languages welcome)
You care, you’re considerate and detail-oriented
You’re extremely well organized
You’re tech savvy
You will thrive under the pressure of a fast-growing start-up
You have completed a University degree or a professional education
You’re a great problem solver
You have a strong desire to learn
You’ve worked in a customer service environment and thoroughly enjoyed it
You’re OK with working weekends
Bonus: you’re interested in online copyright
To apply:
If you’re excited about working with us to help the SoundCloud community, we’d love to hear from you. Please record a short, engaging audio message and…
Introduce yourself
Reflect on the points above to tell us why you think you’re the perfect candidate
Tell us how you can contribute to and improve the customer support framework