Overview

VIP Cocktail Server – New City Gas Nightclub – Montreal

MODEL COCKTAIL SERVER – New City Gas
POSITION SUMMARY: The Model Cocktail Server markets the nightclub and is responsible for like services offered to customers. The Model Cocktail Server follows all specific marketing requirements and guidelines while focusing on the development of a personal clientele list. The Model Cocktail Sever performs in a public relations capacity when promoting New City Gas and is responsible for beverage service of all tables and seating areas inNew City Gas. The Model Cocktail Server assists the department head with the training/mentoring of new employees as requested; maintains all assigned wardrobe/costumes in accordance with established standards and uniform guidelines; requests identification from customers when legal age is questioned; works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times.

FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

Greet all Guests promptly and with a friendly and upbeat attitude
Be a brand advocate by providing Guests with accurate information regarding Temple, bottle menus and pricing
Provide Guests with information and directions
Respond to Guest inquiries and requests in a courteous and polite manner
Anticipate Guest needs
Recognize and cultivate regular Guests and repeat business
Ability to communicate in English with Guests and co-workers
Promptly inform management of any complaint, comments or incident
Adhere to all Standard Operating Procedures
Maintain all Sequence of Service Standards
Appear in uniform for all shifts and promotional activities, at or away from the club
Pose for pictures as requested by management
Organize and prioritize service per appropriate service sequence
Take bottle menu, beverage, food, and bar orders from Guests and communicate orders to the service bar through POS terminal
Check all orders prior to serving to ensure accuracy, proper presentation and verify that all special requests have been met
Prompt delivery of all orders to appropriate sections and tables

CASH HANDLING

Prepare Guest checks through POS terminal functions
Verify by checking guests identification when using debit or credit card
Process Guest payment by cash, credit card, venue comps and all other appropriate tender types
Collect required signatures from Guest
Ensure accurate accounting of all bar monies and independent banking procedures
Sign all cash out slips legibly
Ensure complete and proper check out procedures
CLEANING AND MAINTENANCE OF WORK AREA

Maintain line of sight/atmosphere control by circulating through your work area throughout shift
Keep all table tops, floors and service areas clean/free of dirty glasses, dirty ashtrays, and any unnecessary items throughout shift
Keep service station and service equipment storage clean and organized
Ensure daily/nightly/weekly and opening/running/closing duties are completed
Maintain opening and closing service equipment par
Ensure that all tables and chairs are in good condition, clean, and set correctly
Place all trash in proper receptacles
Clean all spills and waste immediately
Record and report any equipment failure and/or safety hazards to Management immediately

REQUIREMENTS:

POS systems
Nightclub, bar, and lounge operations
Beer, wine and spirits
Opening and closing duties
Proper lifting techniques
Guest relations
Sanitation and safety
Safe alcohol service
Beverage presentation
High volume operations
Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
Nightclub, bar, pool and/ or lounge environment
Involves constant public contact
Fast paced, high volume, high energy
Hours may be part-time (less than 30 hours per week)
Schedule could exceed 30 hours per week and may include overtime when approved by management
Work varied shifts to include days, nights, weekends and holidays