Kate Somerville Skin Health Experts, Los Angeles, CA                                                         2020-Current

Operations Assistant Manager

·         Manage administration team ensuring quality performance and provide guidance to maximize efficiency

·         Develop and implement policies and operational procedures within the clinic, meeting health requirements and HIPAA Compliance

·         Partner with leadership in the production of products, planning processes and programs to ensure key performance indicators are met

·         Oversee recruitment efforts including hiring, onboarding, and training clinical staff

·         Support growth initiatives for clinical employees, educational programs and skill enhancement in order to increase career development

·         Enhances quality of clinic services through research and integrity

·         Streamline administrative operations and manage patient medical records via CRM


NY Health & Racquet Club, New York, NY                                                                               2018-2020

Corporate Wellness Sales Account Manager

·         Developed programs that focused on longevity and productivity of employees, which successfully decreased employee attrition by 15% over 2 years

·         Built and implemented a Lunch & Learn program to increase brand awareness and promote product launch

·         Operated as point of contact for over 130 accounts ensuring client satisfaction

·         Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while maintaining the continuation and enhancement of services

·         Managed the production of events by over seeing execution, inquiries, new leads, contracts, and communication

·         Worked within budgets using strategic planning while exceeding sales goals

·         Designed internal digital assets including presentation decks and marketing materials for business development


Estee Lauder, New York, NY                                                                                                          2017-2018

Employee Service Coordinator

·         Redesigned and maintained employee records per ELC guidelines

·         Amplified accurate resolution of employee and manager escalations

·         Counseled employees regarding company policies, procedures, training and workplace issues

·         Input data and insured data integrity by abiding by all quality guidelines and procedures