19150 Westbrook Drive; Boca Raton, FL 33434; (561) 239-1074



Career Summary


Senior Manager

Detail oriented, energetic management professional with strong interpersonal and conceptualization skills paired with an analytical background. Efficiently manages resources accurately and timely, contributing to the company’s overall growth.




Project Management                                                           Operations/Fulfillment

Business Development                                                       E-Commerce Development and Administration

Budgeting/Forecasting                                                      Direct Marketing


Professional Experience


JM Field Marketing, Inc.; Fort Lauderdale, FL                                           August 2010 – November 2014

Senior Fulfillment Account Manager                                 

·       Mentored a team of five account managers, while directing daily duties of 30 warehouse employees to boost efficiency

·       Revamped and refined internal procedures and plans with the Senior Director to facilitate company’s growth, expanding warehouse facilities to over 200,000 sq feet

·       Analyzed P&L statements in collaboration with CFO, quantifying trends to improve growth

·       Streamlined process of prospective client securement through web demonstrations, facility tours, and conference calls

·       Continuously explored and implemented aesthetic and functional programming updates to internal system increasing ability to sell software as a service


Fulfillment Account Manager

·       Operated web-based inventory management systems, for e-Commerce and internal marketing materials programs

·       Acted as a liaison between clients and creative department, web specialists, and outside vendors to implement business plans 

·       Researched and identified the most cost effective options while coordinating logistics of consumer and client commodities, both domestically and internationally

·       Provided itemized invoices and detailed backup reports to clients monthly for services rendered, reconciling all internal and external costs, upwards of $1,000,000 yearly

·       Evaluated current and historical data to forecast clients’ yearly spend budgets and maximizing ROI


Open Sports Network; Deerfield Beach, FL                                                               May 2009 – June 2010


Customer Service Supervisor

·       Monitored a team of seven representatives to ensure timely customer support through email and phone 

·       Engaged customers to developer strategies enhancing the customer service experience

·       Utilized market research and knowledge of software to increase visibility

Customer Service Representative

·       Monitored online gaming software, detecting potential bugs before deployed to the public and assisting in the evolution of the UI

·       Improved brand recognition through social media platforms

·       Resolved any customer issues and inquires via email and phone support





Florida State University; Tallahassee, FL                                                          September 2003 – May 2008

Bachelor Of Science, Applied Economics

Minor, Business Administration