3101 Wells Branch Parkway
Austin, TX 78728
Motivated customer service specialist with over 4 years of experience in a fast-paced, team-based environment. Superior computer skills and telephone etiquette.
2013 Belton High School ,
High School Diploma
Graduated with 3.5 GPA
May 2015 to Current
Assisted SMB’s in advertisement setup via web or phone support and provided customer support with advertising on Facebook.
Effectively managed a high-volume of inbound customer chats with tact and professionalism.
Accurately documented, researched and resolved customer service issues.
Exceeded service and quality standards every review period.
Followed up with customers via email when issue was not immediately resolved.
Offered consulting and marketing advice; working with clients to keep minimal spend while receiving high amounts of engagement
December 2014 to May 2015
TelePerformance Killeen, TX
Call Center Representative
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.
Enroll members under mail order pharmacy; adding/updating prescriptions on members account.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
January 2014 to December 2014
RadioShack Belton, TX
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information.
Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Solid understanding of networking
Basic understanding of cyber security
MS Windows proficient
Active Directory knowledge
Creative problem solver
Strong client relations
Strong technical background
Strong knowledge with data reporting/Ad creation on Facebook and Google Analytics