Objective: Customer Service Representative

Demonstrates a sense of urgency in busy call center environments in both retail and telecommunication industries. 
Possess exceptional ability to build productive relationships, resolve complex issues and win customer loyalty. 
Demonstrates outstanding problem solving and active listening skills, able to diffuse difficult customer situations with tact and ease. 
Acknowledged for unwavering commitment to providing exceptional customer service.

With over 10 years of experience in customer service, relations and communications, providing swift resolution to customer complaints, and ultimately building trust; seeking a position that will allow me to utilize my skills to achieve an administrative opportunity.

Work Experience: 

Rachel’s Steakhouse — Casselberry, FL 
Cocktail Waitress
Dec 2012 — Present

International Timeshare Exchange (ITE) — Altamonte Springs, FL
Outbound Sales Representative
March 2012 — Dec 2012

Steak ‘N Shake — Clermont, FL
Server; Prep; Cashier
Jan 2012 — March 2012

Sonny’s BBQ — Clermont, FL
Server; Bartender; Drive Thru
June 2011 — Jan 2012

Walmart — Clermont, FL
IMS Overnight Associate
Jan 2011 — June 2011

Tru Marketing — Longwood, FL
Outbound Sales Representative — Timeshare Resales
Feb 2010 — Sept 2010

Izod — Winter Garden, FL
Cashier, Stocker, Sales Representative
Nov 2009 — Jan 2010

Walgreens — Minneola, FL
Cashier, Beauty Advisor
Aug 2009 — Nov 2009

Winn-Dixie — Clermont, FL
Cashier, Stocker, Self Checkout Monitor
Oct 2008 — Aug 2009

References available upon request.

East Ridge High School — Clermont, FL – 2005 — 2007

Central Christian Academy — Homeschooled — Winter Springs, FL – 2007 — 2009 — Graduated.
South University — Online- Savannah, GA — 2014 — Present
Studying — Bachelor’s in Behavioral Health

Additional Information:
Dependable and responsible; consistently shown a hardworking mentality accompanied with an outstanding record of reliability. Leadership abilities; able to communicate effectively in order to motivate and guide colleagues towards achieving positive business results.
Energy; highly vibrant and enthusiastic about completing daily procedures. 
Computer skilled; profoundly experienced with computer operation systems such as Microsoft ( Word, PowerPoint, Excel.)
Type Average 60+ wpm.