An organized, detail-oriented, and conscientious self-starter, able to implement strategies and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
·       Strong verbal and written communication skills

·       Excellent time management

·       Experience in diverse customer service and retail sales working environments

·       Ability to multi-task, prioritize and flexible with changing business requirements

·       Experience in medical device distribution

·       Experience in filing and data archiving

·       Microsoft Office Proficiency

·       45 WPM

·       Attention to detail

·       Critical thinking

·       Goal-oriented

·       Cheerful and energetic

·       Effective team player


Work Experience
Advanced Communications Group, Boynton Beach, FL                                                                                               November 2015 – Present
Data Integrity Specialist

§  Interpret data, analyze results using statistical techniques and provide ongoing reports

§  Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality

§  Acquire data from primary or secondary data sources and maintain databases/data systems

§  Identify, analyze, and interpret trends or patterns in complex data sets

§  Filter and “clean” data, and review computer reports, printouts, and performance indicators

§  Work closely with management to prioritize business and information needs

§  Locate and define new process improvement opportunities

ABB Optical Group, Coral Springs, FL                                                                                                                           May 2014 – November 2015
Returns Fulfillment Specialist

§  Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.

§  Verified that data in the computer system was up-to-date and accurate

§  Utilizes available equipment and resources, including hardware, RF scanners, and Carousel pick-to-light equipment.

§  Maintains operations by following medical device policies and procedures;

§  Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.


Convergy’s (for AT&T), Tamarac, FL                                                                                                                                November 2013 – May 2014
Sales Rep

§  Up-sold and Cross-sold for Wireless, TV, Internet, and home phone based products

§  Listened attentively to customer needs and concerns; demonstrated empathy; meet Customer requirements on a first call resolution

§  Clarify customer problems; probed for and confirmed understanding of problems.

§  Transitioned to product sales to improve customer retention and value after conflict resolution


Techzilla (Saveology), Margate, FL                                                                                                                                         July 2013 – October 2013
Technical Support

§  Troubleshooting of personal computers. Remote Support to customers concerning their computer problems

§  Troubleshooting hardware and software problems.

§  Installing and configuring the peripherals, components and drivers

§  Installing software and application to user standards

§  Help negotiate support, hardware and software contracts for customers


Interface Talent Marketing Network, Boca Raton, FL                                                                                                         March 2013 – July 2013

§  Welcome clients, prospective clients and visitors; determine nature of business, and direct visitors to suitable employee

§  Scheduled and confirmed appointments

§  Answer incoming telephone calls; operating multi-line telephone system

§  Performed data entry into the Interface III software system

§  Responded to client grievances

§  Maintained confidential files and records

§  Processed customer payments


Education Training Corporation, Lauderdale Lakes, FL                                                                                                    May 2012 – March 2013
Appointment Setter

§  Scheduled appointments for Campus Representatives to meet with prospective students

§  Ensure ongoing follow-up of leads generated through daily/weekly contact with prospective students

§  Adjusted sales scripts to better target the needs and interests of specific individuals.

§  Maintained relationships with prospects, gathering key information to assist in the process
DeVry University                                                                                                                                                                                                             Present
Student – Business

Bishop Tonnos Catholic Secondary                                                                                                                                                                   2004-2009
High school Diploma

Disney Organizational Leadership Course – ACE accredited course                                                                                                                 2011
·       Examined, informed, and apply academic models of leadership


Volunteer Experience

Give Kids the World’s Make-a-Wish Village                                                                                                                                                       2011
Vacation Bible School – Tabernacle SDA                                                                                                                                                                    2010