Description
Summary
An organized, detail-oriented, and conscientious self-starter, able to implement strategies and prioritize effectively to accomplish multiple tasks and stay calm under pressure.
Skills
· Strong verbal and written communication skills
· Excellent time management
· Experience in diverse customer service and retail sales working environments
· Ability to multi-task, prioritize and flexible with changing business requirements
· Experience in medical device distribution
· Experience in filing and data archiving
· Microsoft Office Proficiency
· 45 WPM
· Attention to detail
· Critical thinking
· Goal-oriented
· Cheerful and energetic
· Effective team player
Work Experience
Advanced Communications Group, Boynton Beach, FL November 2015 – Present
Data Integrity Specialist
§ Interpret data, analyze results using statistical techniques and provide ongoing reports
§ Develop and implement data collection systems and other strategies that optimize statistical efficiency and data quality
§ Acquire data from primary or secondary data sources and maintain databases/data systems
§ Identify, analyze, and interpret trends or patterns in complex data sets
§ Filter and “clean” data, and review computer reports, printouts, and performance indicators
§ Work closely with management to prioritize business and information needs
§ Locate and define new process improvement opportunities
ABB Optical Group, Coral Springs, FL May 2014 – November 2015
Returns Fulfillment Specialist
§ Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
§ Verified that data in the computer system was up-to-date and accurate
§ Utilizes available equipment and resources, including hardware, RF scanners, and Carousel pick-to-light equipment.
§ Maintains operations by following medical device policies and procedures;
§ Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Convergy’s (for AT&T), Tamarac, FL November 2013 – May 2014
Sales Rep
§ Up-sold and Cross-sold for Wireless, TV, Internet, and home phone based products
§ Listened attentively to customer needs and concerns; demonstrated empathy; meet Customer requirements on a first call resolution
§ Clarify customer problems; probed for and confirmed understanding of problems.
§ Transitioned to product sales to improve customer retention and value after conflict resolution
Techzilla (Saveology), Margate, FL July 2013 – October 2013
Technical Support
§ Troubleshooting of personal computers. Remote Support to customers concerning their computer problems
§ Troubleshooting hardware and software problems.
§ Installing and configuring the peripherals, components and drivers
§ Installing software and application to user standards
§ Help negotiate support, hardware and software contracts for customers
Interface Talent Marketing Network, Boca Raton, FL March 2013 – July 2013
Receptionist/Balances
§ Welcome clients, prospective clients and visitors; determine nature of business, and direct visitors to suitable employee
§ Scheduled and confirmed appointments
§ Answer incoming telephone calls; operating multi-line telephone system
§ Performed data entry into the Interface III software system
§ Responded to client grievances
§ Maintained confidential files and records
§ Processed customer payments
Education Training Corporation, Lauderdale Lakes, FL May 2012 – March 2013
Appointment Setter
§ Scheduled appointments for Campus Representatives to meet with prospective students
§ Ensure ongoing follow-up of leads generated through daily/weekly contact with prospective students
§ Adjusted sales scripts to better target the needs and interests of specific individuals.
§ Maintained relationships with prospects, gathering key information to assist in the process
Education
DeVry University Present
Student – Business
Bishop Tonnos Catholic Secondary 2004-2009
High school Diploma
Certificates
Disney Organizational Leadership Course – ACE accredited course 2011
· Examined, informed, and apply academic models of leadership
Volunteer Experience
Give Kids the World’s Make-a-Wish Village 2011
Vacation Bible School – Tabernacle SDA 2010
