Description

Christopher Birtwistle
120 E 20th St Apt 2
Costa Mesa, CA 92627
M 623-512-6464
Christopher.Birtwistle99@gmail.com

SUMMARY
Seeking a responsible and challenging position within a progressive organization where I can best use my skills and experience to contribute, while continuing to gain personal growth and also aid in the development of my peers and staff.
EDUCATION
Sunrise Mountain High School
2000- 2004
Arizona State University
Psychology
2004-2006

EXPERIENCE

24 Hour Fitness- General Manager
November 2015- February 2016
Responsibilities:
● Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club. Ensure that team leaders create a culture of service and team members consistently execute the service promise
● Key point of accountability for club financial performance and the club experience
● Responsible for the successful attainment of club targets (e.g. member service, cleanliness, revenue, and retention).
● Models team expectations by interacting and observing members / team members, checking the details of member experiences, making recommendations and proactively solving problems.
● Executes against a budget with specified revenue, expense, profit, and headcount amounts, and leads the execution of company programs and policies at the club.
● Ensure that a standard operating platform is tailored to market conditions and reflects the 24 Hour Fitness corporate values, programs, and SOPs.
● Directly oversee the following positions inside the club: Service Manager, Membership Manager, Fitness Manager, Facility Technician
● Participate and provide club specific input into the development of the club P&L and operating plan.
● Set monthly club Membership, Fitness and Service targets. Provide weekly feedback to DM on club goals and budgets.

Best Buy- Assistant Store Manager
November 2009 – November 2015
Responsibilities:
● Coach, train, and mentor peers and staff around creating a great shopping experience for every customer they come in contact with
● Maintaining operational standards in regards to solutions and the customer experience while also developing staff to reach their individual goals
● Monitoring the work experience of more than 50 employees to provide a positive working environment
● Motivating staff in a positive way to achieve outstanding business results
● Communicating business findings and changes with leadership team to course correct as business needs
● Writing and maintaining schedules for all selling departments
● Management of the hiring and termination process
● Managing the P&L of a $31 million/ year business
● Managing and resolving HR related issues

REFERENCES:
JOSE AMAYA
Bank of America-
Branch Manager
623-224-7904

JAMY HICKEY
Apple- ASC
520-233-4571

ALLISON NAITMAZI
HP- District Account Manager
714-653-3772