Description

 
Dominic Dang

4126 Normal Ave, Los Angeles, CA 90029

Phone: 714-623-0284

E-mail: dominicdang20@gmail.com
 

 
Education

University of California, Irvine (Irvine, CA)

Bachelor of Arts in Business Economics (September 2009)

Santa Margarita Catholic High School (Rancho Santa Margarita, CA)

High School Diploma (2005)

 

Experience

Hygeia Medical Group (Fullerton, CA)

Quality Assurance (August 2013 – Current)

Supervise all quality functions including compliance and upholding company standards

o    Responsible for the investigation and closure of complaints following FDA guidelines for medical device compliance

o    Complete and update all documentation for any changes to inventory, deviations in work instructions and standard operating procedures

o    Entrusted to investigate all non-conforming reports and escalate as needed per the company’s corrective and preventative action policy and procedure

o    Ensure that company is within standards for home health accreditation organizations such as ACHC 

o    Accountable for the creation and upkeep of quality assurance logs including complaints, approved suppliers, and item specifications

o    Build metric reports showcasing recent trends in complaints and report on non-compliance in all departments for weekly managerial meetings.

o    Held responsible for the introduction, implementation, and IT support for our customer service software Frontlines.

o    Manage new-hire paperwork as well as training documents for new and current employees

Scuba.Com (Irvine, CA)

Returns/Warranty Manager (October 2012 – August 2013)

Operated as the main point of contact for customer returns and manufacturer warranty claims

o    In charge of processing all returns and exchanges from both showroom and online customers

o    Accountable for contacting all manufacturers with dealer contracts concerning consumer warranty disputes

o    Timely process repair requests by shipping to approved suppliers or completing the repairs through our in-house repair department

o    Constant communication with the purchasing department to ensure PO’s are fulfilled correctly and to contact manufacturers if items are missing or incorrectly shipped

o    Responsible for resolving customer disputes concerning shipping discrepancies including filing claims with USPS and Fed-Ex

o    Complete weekly inventory counts to maintain the integrity of the site’s inventory.

o    Must issue and monitor shipping call tags and customer labels in order to both track return packages and determine defective items

o    Maintain rapport with manufacturers to ensure that products received uphold industry standards and that credits are issued for defective items

o    Experience with creating purchase orders and communicating with wholesale dealers and manufacturers

 

The Cannon Management Company (Riverside, CA)

Project Accountant (May 2011- September 2012)

Worked as the primary accounts payable representative for 14 home owner associations 

o    Manage the process of utility and service invoices for all associations.

o    Responsible for creating checking, savings, and investment accounts based on the boards’ specific needs

o    Responsible for generating and presenting monthly financial reports to HOA boards

o    Help in finalizing spending allocation based on yearly budgets

o    Experience scheduling insurance renewals and reserve studies for all associations

o    Daily communication with accounts receivable to log members’ payments to keep a current and accurate account of the associations’ finances.

 

Irvine Lending and Realty (Irvine, CA)

Junior Loans Processor (September 2010 – March 2011)

Aided families purchasing and refinancing homes by handling loan applications to banks

o    Submitted loans applications through online portals with various lenders such as Citi Mortgage, Wells Fargo, and Just Mortgage.

o    Held responsible for obtaining all mandatory components from borrowers for an approved loan submission

o    Maintained an open dialogue with title companies to retrieve necessary escrow documents for loan applications

o    Experience in compiling estimated cost sheets and writing title reports through our in-house title and escrow company.

o    In-depth knowledge using mortgage loan processing software Calyx Point

 

Redhill Group, Inc. (Irvine, CA)

General Surveyor/Office Assistant (July 2008 – April 2010)

Acted as a field and phone surveyor providing valuable information regarding market research

o    Developed professional adeptness through dealings with both clients and survey participants

o    Through a one-touch dialing system, called hundreds of numbers a day to gauge the public’s opinion on various public works projects (i.e. Caltrans, Metrolink) as well as performing on-field surveys on Southern California’s public transit systems.

o    Exceeded daily quotas of demographic goals set by management

o    Completed graph estimations and presentations through both data-entry and excel spreadsheets

o    Witnessed how clients used market research to either effectively reach their audience or to better understand their demographic

 

Skills

o    Proficient in Microsoft Office, Visio and Adobe Photoshop

o    Adept in Internet-based research

o    Trained in life saving CPR techniques

o    Registered blood donor