Description
MY OBJECTIVE IS TO SUSTAIN MYSELF WHILE ATTENDING COLLEGE AND GAINING INDEPENDENCE.
WORK EXPERIENCE
OFFICE TECHNICIAN, SOCIAL SERVICES AGENCY – December 2013 to Present
Collect, sort and distribute mail to eligibility technicians
File documents in case folders
Make copies of confidential client information, as well as other verifications for benefit eligibility
Creating calendars and task distribution list using Outlook
Copying and faxing
Taking messages and use of email
Using context clues to find out what the client’s needs are (in person and over the telephone)
Work at the reception window to greet clients and assist in meeting their needs Public interaction with diverse
members of the community
Able to de-escalate irate clients
Treat others equally and fairly
Answer incoming phone calls from clients and transfer to the appropriate staff
Conduct General Relief Work Program orientation with clients
Interview clients and gather information as initial contact in reception
Listen to clients concerns and assist in resolving their issues
Enter and retrieve data from CalWIN, MED and the CAPI Application Tracking system
Follow policy and procedures
Completion of statistics
Collect and record data from daily tasks for supervisor
Communicate effectively in English, both orally and in writing with clients, peers and superiors
Organize and prioritize workload in order to meet deadlines timely
Follow directives from superiors
Gather data from eligibility technicians to accurately record in CalWIN for closed files
Positive interpersonal skills with peers, superiors and clients
Treat others with respect and courtesy
Assist clients with resources in order to promote self-sufficiency
Follow safety guidelines to protect myself from potential exposure to diseases
Flexible
Adapt to change well
Open to opportunities to learn new assignments
Able to function under pressure
Proper use of county equipment
Seek supervisory guidance when necessary
Maintain Confidentiality of personal identifying information
NANNY, KAREN RUSSELL – February 2013 to December 2013
Maintaining clean house hold for family
Attending to children’s needs
Maintaining children’s personal hygiene
Personal assistant (on occasion)
Remaining professional in front of children’ occupational teachers
RECEPTIONIST, SAWYER CHIROPRACTIC – February 2012 to December 2012
Meeting patients needs by answering questions
Public interaction
Answering phones
Booking appointments
Taking messages
Receipt of co-payment when necessary
Verify insurance eligibility
Filing
Use of Microsoft word and Excel
Copying and faxing
Sorting mail
Greeting patients
Set up patient rooms
Set up new patient files
Typing up patient reports
Bookkeeping for petty cash
SANTA CRUZ CITY SCHOOLS- September 2011 to January 2012
Communicate with employees
Answer questions made by parents
Disseminate or explain information
Process office supply orders
Effectively communicate with vendors
Answered multiple phone lines
Maintaining relationships with teachers, parents, and students
Type, format, proofread, and edit documents for staff
Type reports
Use of Microsoft word and Excel
Public interaction with parents
Filing
Fax and copying
Sort mail
Take messages
Direct phone calls to correct staff
EDUCATION
SOCIOLOGY
IRVINE VALLEY COLLEGE
2012 to August 2012
SOCIOLOGY
CABRILLO COLLEGE
August 2011 to May 2012
