Glenn C. Smith Jr.
93 W. Terrace St
Altadena, CA 91001
(626) 676-3680 (Cell)
Skills: Proficient in Microsoft Word, Excel, Power Point, Outlook, skilled in Pro Tools HD & LE, DAW (Reason, Logic Pro, and Maschine), Strong studio etiquette, knowledge of outboard gear, plug-ins, microphone placement techniques, session setup and breakdown, Payment processing via US Bank e-payment service, Copying, Faxing, Answering Heavy Phones via telecommute, Stocking, Cashier, Sales/Retail, Heavy Lifting, Hand/Power Tools Excellent Organizational and Customer Service Skills.
Job Title: Provider Customer Services Advocate
Employer: SCAN Health Plan, Long Beach, CA
Length: April 2018 – Present
Duties: Take incoming calls in a timely and courteous manner from medical providers in order to assist with member eligibility verification, and claim concerns, with regards to status or denial reasoning, and provide status updates for appeals and disputes sent in by medical providers. Handle complex claim issue by phone or email correspondence where additional information or clarification is needed to resolve questions disputes and or obtain further information. Complete Excel spreadsheets as needed for claims Protected Health Information (PHI) request.
Job Title: Member Services Advocate
Employer: SCAN Health Plan, Long Beach, CA
Length: August 2017 – April 2018
Duties: Receive incoming calls from current and former members to help with questions about current benefits, co pay, and co insurance cost. Placed calls to Medical Groups, Primary Care and Specialist doctors to receive status updates on referrals and authorizations, check on appointment status, and help with any un resolved question or concerns they may have with either entity.
Job Title: Maintenance Assistant
Employer: Water & Power (Water Construction) City of Pasadena, Pasadena, CA
Length: May 2016 – November 2016
Duties: Setup and removal of traffic safety signs and cones for the current active job site, hand digging trenches or holes to locate water piping for services that need to be installed or repaired, assist with the installation of water meters, provide pipe installers with the necessary tools and equipment such as wrenches, air tools, saws, water main cleaning supplies, etc. in order to complete the job.
Job Title: CSW Maintenance Assistant Trainee
Employer: M.A.S.H City of Pasadena, Pasadena, CA
Length: July 2015 – May 2016
Duties: Prep homes for paint (power washing, paint scraping, and primer application), painting homes using spray gun, rolling paint brush and hand brush. Making window screens, maintenance of parking and vacant lots (5- 7per month) which includes the use of gas powered tools such as leaf blowers, and weed eaters, posting notices in regards to public hearings, and preform daily maintenance checks on all M.A.S.H vans to insure safety and reliability.
Job Title: Member Services Representative
Employer: SCAN Health Plan Long Beach, CA
Length: May 2015 – July 2015
Duties: Receive incoming calls from current and former members to help with questions about current benefits, co pay, and co insurance cost. Place calls to Medical Groups, Primary Care and Specialist doctors to receive status updates on referrals and authorizations, check on appointment status, and help with any un resolved question or concerns they may have with either entity.
Job Title: Assistant Audio Engineer (Freelance)
Employer: Benjaman Music Management
Length: July 2013 – January 2017
Duties: Assist with the set up of Pro Tools session prior to main engineer’s arrival. This includes microphone setup, recall of plugs-ins within a Pro Tools session, and/or configuring outboard gear to an analog mixing board. As well as session breakdown.
Job Title: Runner
Employer: The Mix Room, Burbank , CA
Length: February 2011 – May 2011
Duties: Maintain and clean all areas of the studio facility before, during, and after any session. Ensure all supplies are restocked prior to session start time, as needed and before end of day. Go on runs for any requested items needed by clients or other studio staff.
Job Title: Customer Service Rep/ Mentor
Employer: Time Warner Cable, Los Angeles, CA
Length: November 2010 – May 2013
Duties: Receive calls in an Inbound only call center to answer billing questions, provide first level technical support, up sell products to current Time Warner customers and potential new customers, and de-escalating calls while providing excellent customer service.
Job Title: Collector
Employer: GC Services, Irwindale, CA
Length: February 2008 – February 2009
Duties: Placing and receiving incoming calls and providing customer service while informing people of the debit that they owe, and meet a monthly collection goal every month.
Job Title: Customer Service Technician
Employer: Solectron/Verizon Wireless, Glendora, CA
Length: November 2006 – July 2007
Duties: Troubleshoot mobile devices and advanced smart devices, meet a monthly quota of selling mobile handset accessories, and data. Data includes text messaging packages, internet packages, or any other types of add-ons to the customers account to help save money.
Associate’s Degree, Audio Engineering, Pinnacle College July 2010
Simulation Programming, DeVry University, August 2007 – October 2007
General Studies, Fullerton College, August 2005 – October 2006
Diploma, General Studies, Pasadena High School, Graduate June 2005
References: Available on request