Description

CAREER OBJECTIVE

To work in a career that requires great teamwork skills, a strong work ethic, and interacting with other people.

PROFESSIONAL EXPERIENCE Cerritos College FBLA Phi Beta Lambda Business Club
PBL Officer – Co Marketing Director

Operate social media content for Twitter, Facebook, Snapchat and Instagram PBL pages.
Create posters and flyers for club and college campus related events.
Manage main website via Wix.
Assist PBL marketing director with various given tasks.

Doubletree by Hilton

Tom Smalley, Commerce, California, United States

Employee – Front Desk/ Concierge/ Bellhop/ Restaurant/ Housekeeping/ Banquets

March 2015 – Present
Preform a variety of duties in multiple departments when needed

while main job is working the front desk and building relationships

with all guests.
Front-desk duties include

•
confirming and matching guest’s
identifications to existing reservations, creating new reservations for
walk-in guests, recording method of payments, assigning guests to
requested rooms, creating room keys, showcasing vacant rooms, and
obtaining signatures and initials on the appropriate check-in forms.
Concierge duties include calling in taxis, giving restaurant and
traveling destination recommendations, and using knowledge of
local areas and network of contacts in order to fulfill guest requests.
• In charge of keeping business center inventory in check through Microsoft Excel and reporting monetary earnings and losses to Accounting department.

Golf N’ Stuff

Ken Garcia, Norwalk, California, United States

Employee – Ride Attendant/Arcade Attendant April 2013 – March 2015

• In charge of operating rides, fixing arcade machines, and kept the park, rides, and arcade area clean and safe for customers. Followed and applied safety park polices and procedures. Applied good judgment skills to everyday choices such as replacing defective ride equipment, reporting suspicious activity, and making sure rides and games are working properly. Assisted and helped resolve customer service issues to ensure a pleasant amusement park experience.

McDonalds

JESUS QUEZADA, Downey, California, United States

Employee – Kitchen Team June 2012 – March 2013

• Practiced food safety skills and proper cooking procedures. Responsible for keeping excellent personal hygiene and a pressed uniform when on the job. Also made sure 100% of my attention was on keeping customers and my managers more than satisfied.

Downey Regional Medical Center
AUDREY OLSEN, Downey, California, United States Volunteer
October 2010 – November 2011

• Made sure elderly patients were attended for and had a comfortable stay. Ran important errands for doctors and nurses such as delivering equipment and helping elderly patients to the restroom. Also had the responsibility of delivering food trays and water to the elderly patients when needed.
EDUCATION

Downey High School, Downey, CA, United States

High School Diploma

Cerritos College, Norwalk, CA, United States

AA/Transfer (Psychology) Candidate

AWARDS/CERTIFICATES

Cerritos College Speech Communication Certificate of Completion
Cerritos College Business Marketing Certificate of Completion
TPG Hospitality Team Member Appreciation Award
Golf n’ Stuff Customer Service Excellence Award
Food Handlers Certificate of Achievement

ADDITIONAL SKILLS

• Bilingual (Spanish)
• Over-the-phone skills
• People skills
• Great Work Ethic
• Time-Management skills