JESSICA L. SOLEDAD
1601 S. Firvale Avenue, Montebello, CA 90640
Cell: (213) 335-0163
Exceptionally detailed, organized, and highly accurate business professional with the ability to multi-task in a fast paced environment. Deliver outstanding results, leading to increased levels of responsibility and recognition. Well-developed inter-personal communication skills to work effectively with people from diverse professional and cultural backgrounds.
Forever 21 Corporate
Administrative Assistant to Production Coordinators March 2016 – Present
Worked with multiple vendors to create a style similar to ones shipped out to them
Created style numbers and updated development data
Advised vendors to use different types of fabrics and patterns, and asked them to send different options to show to upper management so we can decide on the best one as well as the best price
Tracked the timeliness of vendor follow-up by logging the information into a tracking file
Negotiated product quality, purchase quantity, cost, and delivery with vendors
Maintained professional relationships with vendors while working with them to assist with creating a style
Uploaded required documents sent from multiple vendors in order to purchase a style
Followed up with vendors when required documents and test reports were missing
Informed vendors once their sample was approved by upper management to proceed with purchase
Answer phone calls when coordinators are away from their desk & relay the message promptly
Sent professional emails to vendors regarding the status of the samples sent for us to purchase
Created size label and chose size label color on garment samples
Created trim sheets and sewing details for supervisor’s approval and made sure items are provided to factories according to the time and action calendar
Followed up with vendors if their sample was rejected and had them resend with corrections
Updated vendors with the amount of units received in from styles sent by them
Updated extranet system when a purchase order was created with a color name
Distributed samples to fitting department to ensure a sample meets required measurements sent from vendors
Dropped off samples to warehouse to undergo inspections
Logged each sample once they were dropped off or received in
Distributed incoming packages to production team
Shipped packages containing garment samples, tech packs, lap dips, etc to vendors
Invoiced vendors after package was shipped
Tracked packages for coordinators & vendors once they were shipped out
Set up claims with shipping carrier if packages were lost or delaying
Ordered office supplies and equipment for department
Set up returns with suppliers when supplies were not needed
Organized vendor contact information and distributed to team members
Prepared samples and documents for supervisors review
Created large racks of samples with color swatches and artwork on each sample
Maintained an organized storage system for samples by sorting and storing samples
Processed price tickets to data ticket supplier for garments once they were purchased
Prepared samples daily to distribute to web photo shoots
Created an incoming and outgoing log for each sample that was passed to the web photoshoots
Created a barcode with image to scan in the sample when dropping it off to the photoshoot department
Approved PTO requests submitted by employees in Kronos system
Adjusted employees punch ins and outs if they were not able to do so
Reviewed each employee’s timecard weekly to ensure all hours were entered in correctly and submitted to payroll department.
Customer Service Representative
December 2014 – March 2016
Provided excellent customer service to customers on the phone.
Handled a high volume of calls each day.
Answered inbound and outbound calls.
Performed data entry assignments.
Tracked packages and provided status of packages in transit for customers.
Emailed customers copies of invoices and tracking information.
Provided assistance for customers on how to place orders online.
Set up numerous returns, and refunds for customers or store credit.
Issued credit back to customers accounts as well as points for placing orders.
Learned how to handle escalation calls and satisfy the customer.
Price matched many items for customers.
Created claims for lost packages or missing items for customers.
Contacted shipping carriers when the customer asked for an address change or to re call the package
Made exceptions for customers when they pass the return policy date.
Resubmitted customers orders when payment declines.
Provided availability for items on the website.
Transferred inbound calls to correct department.
Forwarded important and serious inbound calls to supervisors.
Entered detailed notes about the inbound call onto the customers account.
Sales Associate/Customer Service/Clerical Asst.
April 2011 – June 2014
Used J service selling skills to increase personal ADT and UPT
Greet customers and provide fitting room assistance
Display new items to the sales floor
Ring up customers at the register in a fast but accurate pace
Highly skilled in answering and forwarding phone calls answered, screened and directed inbound phone calls.
Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms
Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.
Took verbal and written messages and transmitted them to exact person/destination.
Received and sorted email and electronic deliveries.
Maintained meeting diary – manually or electronically, as required.
Accepted letters and packages delivered to the front desk and distributed to appropriate staff.
Handled general requests for information and data.
Interacted well with the public
Handled delicate situations, such as – customer requests, special needs and complaints
Performed strong customer service functions
Coordinated maintenance of the front desk reception area, special needs and complaints
Maintained a neat, tidy and pleasant appearance of the reception area.
Achieved top seller
Received numerous bonuses
Trained new hires
Sales Associate/Customer Service June 2010 – September 2010
Organize clothes and shelves
Greet customers when entering store
Provide customer service to customers
Rang up customers on the cash register in a fast but accurate pace.
Sales Associate/Cashier/Customer Service April 2008 – May 2010
Answer customers questions, and provide information on procedures or policies
Compute and record totals of transactions
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanner
Issue receipts, refunds, credits, or change due to customers
Maintain clean and orderly checkout areas
Process merchandise returns and exchanges
Receive payment by cash, check, credit cards, vouchers, or automatic debits
Resolve customer complaints
Sort, count, and wrap currency and coins
Keep periodic balance sheets of amounts and numbers of transactions
Stock shelves, and mark prices on shelves and items
Cantwell High School / Graduated June 2009
Rio Hondo College – General Ed courses / August 2009- December 2009
East Los Angeles College – General Ed courses / February 2010- December 2010
Microsoft applications: Word, Outlook, Excel
Respond to routine inquiries relating to department activities
Make copies and organize all departmental files and records
Scan multiple documents at once