1601 S. Firvale Avenue, Montebello, CA  90640


Cell:  (213) 335-0163




Exceptionally detailed, organized, and highly accurate business professional with the ability to multi-task in a fast paced environment.  Deliver outstanding results, leading to increased levels of responsibility and recognition.  Well-developed inter-personal communication skills to work effectively with people from diverse professional and cultural backgrounds.





Forever 21 Corporate

Administrative Assistant to Production Coordinators                                 March 2016 – Present


Worked with multiple vendors to create a style similar to ones shipped out to them


Created style numbers and updated development data


Advised vendors to use different types of fabrics and patterns, and asked them to send different options to show to upper management so we can decide on the best one as well as the best price


Tracked the timeliness of vendor follow-up by logging the information into a tracking file


Negotiated product quality, purchase quantity, cost, and delivery with vendors


Maintained professional relationships with vendors while working with them to assist with creating a style


Uploaded required documents sent from multiple vendors in order to purchase a style


Followed up with vendors when required documents and test reports were missing


Informed vendors once their sample was approved by upper management to proceed with purchase


Answer phone calls when coordinators are away from their desk & relay the message promptly


Sent professional emails to vendors regarding the status of the samples sent for us to purchase


Created size label and chose size label color on garment samples


Created trim sheets and sewing details for supervisor’s approval and made sure items are provided to factories according to the time and action calendar


Followed up with vendors if their sample was rejected and had them resend with corrections


Updated vendors with the amount of units received in from styles sent by them


Updated extranet system when a purchase order was created with a color name


Distributed samples to fitting department to ensure a sample meets required measurements sent from vendors


Dropped off samples to warehouse to undergo inspections


Logged each sample once they were dropped off or received in


Distributed incoming packages to production team


Shipped packages containing garment samples, tech packs, lap dips, etc to vendors


Invoiced vendors after package was shipped


Tracked packages for coordinators & vendors once they were shipped out


Set up claims with shipping carrier if packages were lost or delaying


Ordered office supplies and equipment for department


Set up returns with suppliers when supplies were not needed


Organized vendor contact information and distributed to team members


Prepared samples and documents for supervisors review


Created large racks of samples with color swatches and artwork on each sample


Maintained an organized storage system for samples by sorting and storing samples


Processed price tickets to data ticket supplier for garments once they were purchased


Prepared samples daily to distribute to web photo shoots


Created an incoming and outgoing log for each sample that was passed to the web photoshoots


Created a barcode with image to scan in the sample when dropping it off to the photoshoot department

Approved PTO requests submitted by employees in Kronos system


Adjusted employees punch ins and outs if they were not able to do so


Reviewed each employee’s timecard weekly to ensure all hours were entered in correctly and submitted to payroll department.




Customer Service Representative

December 2014 – March 2016


Provided excellent customer service to customers on the phone.


Handled a high volume of calls each day.


Answered inbound and outbound calls.


Performed data entry assignments.


Tracked packages and provided status of packages in transit for customers.


Emailed customers copies of invoices and tracking information.


Provided assistance for customers on how to place orders online.


Set up numerous returns, and refunds for customers or store credit.


Issued credit back to customers accounts as well as points for placing orders.


Learned how to handle escalation calls and satisfy the customer.


Price matched many items for customers.


Created claims for lost packages or missing items for customers.


Contacted shipping carriers when the customer asked for an address change or to re call the package


Made exceptions for customers when they pass the return policy date.


Resubmitted customers orders when payment declines.


Provided availability for items on the website.


Transferred inbound calls to correct department.


Forwarded important and serious inbound calls to supervisors.


Entered detailed notes about the inbound call onto the customers account.




Juicy Couture

Sales Associate/Customer Service/Clerical Asst.
April 2011 – June 2014

Used J service selling skills to increase personal ADT and UPT


Greet customers and provide fitting room assistance


Display new items to the sales floor


Ring up customers at the register in a fast but accurate pace


Highly skilled in answering and forwarding phone calls answered, screened and directed inbound phone calls.


Received and assisted clients and escorted them to correct destinations; offices, rooms or meeting rooms


Performed general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.


Took verbal and written messages and transmitted them to exact person/destination.


Received and sorted email and electronic deliveries.


Maintained meeting diary – manually or electronically, as required.


Accepted letters and packages delivered to the front desk and distributed to appropriate staff.


Handled general requests for information and data.


Interacted well with the public


Handled delicate situations, such as – customer requests, special needs and complaints


Performed strong customer service functions


Coordinated maintenance of the front desk reception area, special needs and complaints


Maintained a neat, tidy and pleasant appearance of the reception area.



Achieved top seller

Received numerous bonuses

Trained new hires



Sales Associate/Customer Service                           June 2010 – September 2010

Organize clothes and shelves


Greet customers when entering store


Provide customer service to customers


Rang up customers on the cash register in a fast but accurate pace.





Sales Associate/Cashier/Customer Service           April 2008 – May 2010

Answer customers questions, and provide information on procedures or policies


Compute and record totals of transactions


Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change


Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanner


Greet customers


Issue receipts, refunds, credits, or change due to customers


Maintain clean and orderly checkout areas


Process merchandise returns and exchanges


Receive payment by cash, check, credit cards, vouchers, or automatic debits


Resolve customer complaints


Sort, count, and wrap currency and coins


Keep periodic balance sheets of amounts and numbers of transactions


Stock shelves, and mark prices on shelves and items




Cantwell High School / Graduated June 2009

Rio Hondo College – General Ed courses / August 2009- December 2009

East Los Angeles College – General Ed courses / February 2010- December 2010





Microsoft applications:  Word, Outlook, Excel

Office Tasks:


Screen callers

Respond to routine inquiries relating to department activities

Make copies and organize all departmental files and records

Scan multiple documents at once