Description

EXPERIENCE

Customer Support Representative (Contract), Square, Inc., San Francisco, CA, June 2015—Present

• Effectively solve a high volume of customer inquiries daily via phone and email using SalesForce’s Desk.com and LiveOps
•  Identify, document, and follow up with engineers on product bugs and features through Atlassian’s Confluence software in a timely manner
• Collaborate with members of other teams to find the best solutions to customers’ questions
• Draft improvements to content in the external Support Center and internal documentation
• Maintain a high standard for quality and meaningful Support when interacting with customers

Intern, SNP Communications, San Francisco, CA, Sept. 2013—Jan. 2014

• Videotaped 3-5 onsite and offsite executive coaching classes daily in order to improve clients’ presentation and communication skills in a professional setting
• Edited and organized 25-30 internal documents per day to keep information updated
• Multitasked as a communication liaison for answering questions and relaying messages
• Properly managed general administrative duties such as answering phone calls, emails, sending mail, maintaining tidiness of office and kitchen

Director of Programs, Chi Upsilon Zeta Fraternity, Aug. 2014—May 2015

• Created and ran monthly social programs for 40 members
• Coordinated events in collaboration with other student organizations
• Facilitated fundraising events for fraternity resulting in over $3000 collected

AV Media Technician, USF Media Services, San Francisco, CA, Feb. 2014—May 2015

• Videotaped 20-25 events, shows, and classes around campus per week
• Handled post-shoot editing
• Uploaded shoots online for teachers and students to view within one business day
• Received training in intermediate video editing skills in Adobe Premiere Pro
• Collaborated with co-workers and event organizers on audio-visual logistics