Customer Support Representative (Contract), Square, Inc., San Francisco, CA, June 2015—Present

  • Effectively solve a high volume of customer inquiries daily via phone and email using SalesForce’s and LiveOps
  •  Identify, document, and follow up with engineers on product bugs and features through Atlassian’s Confluence software in a timely manner
  • Collaborate with members of other teams to find the best solutions to customers’ questions
  • Draft improvements to content in the external Support Center and internal documentation
  • Maintain a high standard for quality and meaningful Support when interacting with customers

Intern, SNP Communications, San Francisco, CA, Sept. 2013—Jan. 2014

  • Videotaped 3-5 onsite and offsite executive coaching classes daily in order to improve clients’ presentation and communication skills in a professional setting
  • Edited and organized 25-30 internal documents per day to keep information updated
  • Multitasked as a communication liaison for answering questions and relaying messages
  • Properly managed general administrative duties such as answering phone calls, emails, sending mail, maintaining tidiness of office and kitchen

Director of Programs, Chi Upsilon Zeta Fraternity, Aug. 2014—May 2015

  • Created and ran monthly social programs for 40 members
  • Coordinated events in collaboration with other student organizations
  • Facilitated fundraising events for fraternity resulting in over $3000 collected

AV Media Technician, USF Media Services, San Francisco, CA, Feb. 2014—May 2015

  • Videotaped 20-25 events, shows, and classes around campus per week
  • Handled post-shoot editing
  • Uploaded shoots online for teachers and students to view within one business day
  • Received training in intermediate video editing skills in Adobe Premiere Pro
  • Collaborated with co-workers and event organizers on audio-visual logistics


  • Adobe Premiere Pro
  • Beatboxing
  • customer service
  • e-communication
  • emails
  • Google Applications
  • interpersonal communication
  • LiveOps
  • microsoft office
  • phone calls
  • protools
  • Salesforce's
  • Slack
  • technical support
  • time management
  • traktor pro 2
  • troubleshooting