Description

Julianna Connelly
Juliannac1020@gmail.com
SUMMARY
At this point in my life I have knowledge in multiple industries, including but not limited to; reception, hospitality, food and beverage, retail, event planning and decorating. My goal is to become a well renowned event planner and decorator so I have tried to put myself in positions that will give me knowledge and experience towards that goal. I have spent 5 years in the customer service industry and take pride in my ability to make clients feel happy with their decision to visit said establishment. I believe I have the right attitude, demeanor and motivation to be a part of the hospitality-event-fashion industry that I aim to break in to.
SKILLS
Outstanding customer service
Computer proficient
Client-focused
Excellent communication
Time management skills
Positive learning process
EXPERIENCE
F. McLintocks Saloon & Dining House | Shell Beach, CA
Cocktail Waitress 05/2015 – 08/2017
Greeted guests with personable attitude, offering beverages while reviewing the menu.
Served alcoholic beverages, appetizers and full meals to guests.
Assessed guests’ needs in order to provide proactive service.
Adhered to state and federal alcohol regulations by thoroughly checking identification prior to serving and never over-serving.
Adhered to quality expectations and standards
Calculated charges, issued bills and collected payments.
Completed shift beginning and end procedures, including opening and closing bar dining.
Bed, Bath and Beyond | San Luis Obispo, CA
Replenishment lead/ Sales Associate/ Cashier 09/2016 – 10/2018
Restocked end caps, displays, shelves, bins and racks with new merchandise.
Managed team of 3-6 employees concentrated in replenishing the sales floor.
Built displays and end caps to highlight merchandise and increase sales.
Maintained an organized and correctly rotated stockroom.
Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Demonstrated “customers come first” by serving with a sense of urgency.
Communicated information to customers about product quality, value and style.
Received and processed cash and credit payments for in-store and online purchases.
Performed assigned projects and completed checklists in an efficient and accurate manner.
Sycamore Mineral Springs Resort Inc. | San Luis Obispo, CA
Reservations Agent 05/2016 – 09/2016
Entered information for reservations into the hotel’s computer system using FrontDesk.
Kept an accurate knowledge of all types of rooms available at various resort locations.
Delivered requested items to guests’ rooms.
Greeted all guests in a courteous and professional manner.
Processed credit card transactions during the checkout process.
Reserved guest rooms over the phone, in person and via computer for travelers and provided confirmations.
San Luis Bay Inn | Avila Beach, CA
Front Desk Agent 05/2018 – Current
Handled phone calls and routed them to the proper guest or department when the switchboard operator was not available.
Planned itineraries for guests.
Executed a personable demeanor to every guest who approached the front desk.
Handled communications systems and input the complaints and concerns of guests.
Handled money for customers and visitors.
Issued room keys to guests when they checked in
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Aided other hotel personnel such as overseeing the front desk when the manager was unavailable
San Luis Bay Inn | Avila Beach, CA
Activities Director 11/2018 – Current
Updated weekly brochures to reflect that week’s activities and important information.
Managed advertisement each week and incorporated new ideas for activities
Prepared weekly activities that either followed a holiday theme or accentuated the location of the resort.
Planned guest parties and executed set up procedures
Controlled inventory for office supplies, gift shop items and food/beverages as well as handled ordering of these items.
Coordinated events with local vendors, successfully recruited new vendors to boost on-property activity attendance and established partnerships with these vendors.
EDUCATION
Arroyo Grande High School | Arroyo Grande, Ca, USA
High School Diploma in General Studies 2015
A.V.I.D (Advancement Via Individual Determination) Member- a college readiness program designed to help students develop the skills they need to be successful in college
Honor Roll Fall Semester Sophomore year, 2012
3.0 GPA
Cuesta College | San Luis Obispo, CA, United States
Associate of Arts in Communications
Currently enrolled- expected completion June 2020