Kelli McDermott
7 Benton Court
Staten Island, NY 10306
Cell #: ‪(917) 855-9712‬
EIS Number: ‪268-2540‬

To receive a position in the organization that will offer challenge, yet allow opportunity for my career development. I am looking to serve the organization to the best of my capabilities by utilizing my current skills while gaining new ones. I will provide complete client satisfaction through my services with in a positive work environment.

Career Connect Live
Staten Island, NY
Career Advisor/Call Center Representative
August 2012-February 2017 (Reason for leaving: Career type of opportunity offered)
-Conducts follow up’s and thank you calls with our customers acknowledging them for choosing our company.
-Shadowing management and attend training sessions to further my career and experience in customer service, marketing, and sales.
-Train and develop new employees enorder to ensure company policies are being enforced and customer satisfaction is guaranteed.
-Obtain, verify and qualify applicants’ information according to the specific requirements of the client.
-Adhere to the CareerConnectLive Quality Assurance goals and standards.

Anthony’s Place
Brooklyn, New York
June 2013-August 2016 (Reason for leaving: Career type job opportunity offered)
-In charge of taking reservations, seating and first initial interactions with customers
-Taking orders from customers at bar, with service in a timely basis.
-In charge of front of house operations, answering phones and cashing out checks.
-Always carrying out excellent customer service to customers, consumers and vendors.

New York City Department Of Education
Public School 236
Brooklyn, NY
September 2016-January 2017 (Reason for leaving: Excessed due to budgeting)
-Generally assisting teacher in a 12:1:1 classroom setting.
-Supervising the 1:1 student inside and outside the classroom, escorting the student to and from services.
-Experience in working with Emotionally Disturbed, Austistic and Learning disabled children in the classroom.
-Experience using ABA programming (Applied Behavioral Analysis).

*Currently subbing as a paraprofessional throughout the borough*

*Pending Level 1 Teaching Assistant Certification*

City University of New York; Manhattan.
Studied Criminal Justice/Political Science
Earned 50+ Credits  (No Degree earned yet)
GPA: 3.0/4.0

Proficient in Microsoft Office
Strong communication skills
References average available upon request