Description

Kelly Ingrassia

10444 N. 69th st. Paradise Valley, AZ 85253

480-980-2532

Kingrassia1016@gmail.com
My dream job would be to travel the world, sharing uplifting music to bring people together. I love approaching the quiet one in the crowd who looks lost, so I can grab their hands and get them dancing with everyone else in less than 30 seconds. I have embraced my skills to reach my financial goals, but now Im ready to go for what I am passionate about. I am extremely passionate about Music, Traveling, Dancing, Making people smile, Creating art in all forms, and learning new things.
Customer Service Professional & Sales consultant

Synopsis of Achievements

Progressed through various atmospheres within companies by providing excellent customer service.

Received recognition with each employer for success and improvements.

Experienced multiple forms of communication skills; in person, online, and telephone.

Employment
Godaddy.com

August 2014- Present

Customer Support and Sales Consultant

Productivity Specialist

Took inbound tech support calls to help customers troubleshoot and resolve issues

Reached out to existing customers to assist them in developing their business plans in the most effective way
International Cruises and Excursions, Scottsdale,AZ

Sales Agent.

Contacted existing clients and upgraded their accounts.

Properly notated each account. Processed sales.

November 2013 received award for “Elite Sales Agent”
Cancel Wizard, Phoenix, AZ

Customer Service and Sales Representative

Provided excellent customer care via inbound sales and technical support calls.

Handling primary accounts in various levels of business size.

Support sales reps in opening new accounts and upgrading existing service.

Quickly and effectively solved customer challenges.

Maintained quality control and satisfaction records, constantly seeking new ways to improve customer service.

Awarded “Wizard of the Month” in March 2013
Ideal Nissan, Rochester, NY

Business Development Associate

Responsible for receiving inbound calls regarding automotive customer care and initial sales appointments.

Efficiently logged company records and utilized computer software to assist management and clientele.

Drafted client specific letters of professional requests or offers pertaining to car repairs, sales, and recall notifications.

Personally greeted customers on a professional basis while demonstrating superior communication skills.