Description

Objective
Seeking a position in a people oriented establishment that will allow me to maximize my customer service experience and develop my skills as a businessperson.

Education

Five Towns College(Dix Hills, NY)                                                                                                                  May 2014
Bachelor of Professional Studies with a concentration in Music Business
*Radio Personality for Five Towns Radio Station
Created and delivered daily reports on hot campus topics and the latest news
Conducted on-air interviews with up and coming artists to assist in the promotion of their projects
Created Five Towns College Top 10 playlist: a combination of industry music and students personal works

Experience

Logisticare Call Center Rep                                                                                               February 2016 – July 2016
*Managed high call volumes by providing fast and accurate support for “Where’s My Ride” inquires including scheduling and the modification/cancelation of reservations
*Worked with other departments to see through the investigation and resolution of customer grievances

GCS/MTA Call Center  Customer Service Rep                                                                November 2014- June 2015
*Provided over the phone customer service including booking reservations and assisting in same day issues for

Access-A-Ride passengers
Maxim Magazine Licensing Department Intern                                                                                   Summer 2014
*Audited magazine advertisements through documenting and managing licenses and paperwork to ensure advertisers followed guidelines
*Updated and maintained international spread information in office files, records, and database systems

Universal Music Group Street Team                                                                              March 2010- November 2010
*Assisted in the marketing and promotion of new singles, projects, and newly signed artists through thedistribution of flyers, posters, and other items
*Conducted market research through surveying and attended artist forum to give input on old and new material

My Project Studio Producer/Songwriter/Artist Manager                                                     September 2009- Present
*Creates original instrumentals and writes lyrics for artists
*Artist development responsibilities including establishing connections for the artist and overseeing works
*Manager for Hip-Hop/R&B artist “Presidential Nitti”

Memberships and Skills
*Member of the American Society of Composers, Authors, and Publishers (ASCAP) since 2013
*Proficient in music programming and production software including Reasons, Logic, and Protools 9
*Data entry – 40WPM