Description

Maria Coto

Mariacoto123@att.net

1010 N 18 CT Apt C

Hollywood, FL

(305)494-7444

PROFESSIONAL PROFILE

• Highly motivated  individual, with an excellent record of accomplishments throughout the years. Can beat deadlines and attribute confidence and great customer service skills to the company I work for. Formally trained in sales and service with demonstrated ability to exceed performance goals, improve customer satisfaction levels and solve problems.
EDUCATION AND TRAINING

Booker T. Washington SHS
High school graduate, CLASS of 2011
GPA; 3.4

Bachelors, Business Management
Miami Dade College, Miami, FL, 2016-present
Major: Business Management

GPA; 3.8

WORK EXPERIENCE

Customer Service Agent 7/19- Present

Carnival Cruise

• Handle a high volume of inbound calls with varying degrees of questions and/or concerns
• Responds to basic customer requests, inquiries and/or bookings changes
• Adhere to established escalation process to refer unresolved customer issues to designated call center team member or supervisor for further resolution and/or research
Store Manager 4/15-6/19

Sprint

• Recruiting, training, supervising and appraising staff
• Managing budgets
• Dealing with customer queries and complaints
• Maximizing profitability and setting/meeting sales targets, including motivating staff
• Coach employees, appraise and monitor results
Server/Cashier/Front of house supervisor10/13-10/15

The daily creative food co.

• Take cashier orders
• Makes sure everything is running smoothly in the front of house area
• Restock and make barista drinks
• Analyze and interpret trends to facilitate planning
References

By request.