33 Lawrence Hall End , Welwyn Garden City , HRT AL7 4FB • 07796607583 •

Talented Post-graduate effective at multi-tasking and balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Organised and detailed
Study abroad programmes Personable and approachable Culturally-sensitive
Clear communicator of complex ideas Effective time management Outstanding social skills


Stockroom Assistant
Next PLC – Welwyn Garden City, Hertfordshire
Excellent work ethic Positive outlook Dependable
Motivated team player Strong interpersonal skills Energetic and driven Resolution-orientated People-orientated Self-motivated
Worked directly with team to achieve maximised productivity.
Prevented crimes by immediately reporting all unusual, unauthorised and illegal activity on the premises.
Directed guests around the building and answered questions regarding accessibility.
Detected and apprehended any unauthorised personnel.
Processed and logged accurate and detailed incident reports.
Prevented crimes through careful observation and investigation of suspicious and unusual behaviour. Noted and followed up on any unusual behaviour.

Bar Staff
Mint Staffing Solutions – London, Hertfordshire 01/2017 – 12/2017

Followed bar recipes to deliver consistent drink quality, control costs and maximise guest satisfaction. Set up bar for operation, obtained cash float and stocked the service bar.
Regularly cleaned and sanitised the bar area, beer lockers, and refrigeration and storage areas.
09/2012 – 09/2015

Stored backup supplies needing refrigeration for later use.
Completed regular bar inventories and daily requisition sheets as requested.
Accurately recorded sales, gave correct change and prepared charge slips for guests.
Consistently exhibited a calm demeanour during periods of high volume or unusual events to keep shop operating smoothly and set a positive example for the shift team.
Wiped down counter areas, sinks and floors to maintain a clean and safe workstation.
Immediately informed supervisors of any problems or unusual situations, and took appropriate action. Actively promoted a cooperative and harmonious working environment to boost morale, productivity and efficiency.
Maintained a consistent, regular attendance record.
Built guest satisfaction and enjoyment.
Carefully organised spirits, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.
Upsold products when appropriate.

CDLN – Ibiza, Playa D’en Bossa 06/2018 – 09/2018

Wrote sales slips and sales contracts.
Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Attended monthly sales meetings and quarterly sales training.
Negotiated prices, terms of sales and service agreements.
Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Engaged with customers in a sincere and friendly manner.
Built relationships with customers to increase likelihood of repeat business.
Responded to customer questions and requests in a prompt and efficient manner.
Built relationships with customers and the community to promote long-term business growth. Selected the correct products based on customer needs, product specifications and applicable regulations.
Contacted new and existing customers to discuss how their needs could be met through specific products and services.
Prioritised tasks and projects to meet tight deadlines.
Kept detailed records of daily activities using online customer database.

Front of House
Smashburger – Brighton, East Sussex 01/2018 – 05/2018

Prepared a variety of foods according to customers’ orders or supervisors’ instructions, following approved procedures.
Followed food safety procedures according to company policies and health and safety regulations. Greeted customers and provided excellent customer service.

Prepared all food orders within a 2-3 minute time frame.
Reported to each shift on time and ready to work.
Cross-trained and coordinated scheduling with team members to ensure seamless service. Promptly and empathetically handled guest concerns and complaints.
Cooked and packaged large batches of food that were prepared to order or kept hot until needed. Prepared drinks and ice cream items.
Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
Prepared speciality foods such as pizzas and sandwiches, following specific methods that required quick prep time.
Performed all position responsibilities accurately and in a timely manner.
Operated the drive-thru window and sales register quickly and efficiently.
Pleasantly and courteously interacted with customers.
Reported to all shifts wearing a neat, clean and unwrinkled uniform.
Assembled food orders while maintaining appropriate portion control.


Bachelor of Science: Business Management, Business Studies With Management
University of Brighton – Brighton 2018

Completed with a 2.1 Second Division Upper Class at University of Brighton First in my Dissertation