firstname.lastname@example.org | (209) 345-0418 | 1611 Parkmoor Ave,. Apt. 138 San Jose, CA 95128
Seeking a full time position involving the management online technologies. A position in which I can learn and grow to become a valuable asset for the company I represent.
Santa Clara University, Santa Clara, CA | Sept 2007 – Dec 2011
Major: Operations & Management Information Systems | Minor: Spanish
Advantage Resourcing at Google – G.A.M. Quality Specialist, Mountain View, CA | June 2014 – Present
Managing the day to day operations and adjusting the curation process to the ever changing environment in the department.
Curating all newly published apps and approving apps that pass the curation process and working with the developers of rejected apps.
Acting as the only point of contact, for developers and Googlers, who need help or have questions about the Google Apps Marketplace.
Providing UI/UX feedback to the engineering team, in order to improve the marketplace.
Serving as an intermediary, relaying information from our engineers to the developers by creating bugs for issues encountered by the developers.
Creating internal documentation for the app curation process, marketplace history, and team information.
Led the creation of my teams app review tool; by creating a document detailing the problem, the desired data flow, the desired UX/UI, and script examples for our engineers to use.
Continuously synced with management and engineers, to ensure the completion of the review tool. And provided any information and feedback requested.
Assisting the Google Platform team with various, internal data collection projects.
Curating the submissions from developers to the Apps Tech Partner Showcase.
Leading team meetings that address new workflows, errors encountered, and updates as they pertain to the curation tool/process.
Duda Inc. – Technical Support, Palo Alto, CA | March 2013 – June 2014
Managed high volumes of customer support requests received via phone, email, and chat. Requests included inquiries about billing, DNS record management, hosting management, and CMS management. Served as a representative for all Duda customers.
Provided UI/UX feedback for beta products and identified/documented bugs for the development team.
Created documentation for support portal (support.dudamobile.com)
Paragon Mechanical – I.T. Assistant, Santa Clara, CA | Aug 2012- Feb 2013
Monitored the servers’ activity, including backups, and amount of storage available on the systems.
Monitored for and removed quarantined security risks.
Helped the employees with questions regarding their software and errors.
Programmed HTML pages for business applications.
Created Windows 7 gadgets for business applications.
Fixed computers and replaced parts they needed.
S.C.U. – Media Services, Santa Clara, CA | Sept 2008 – March 2012
Maintained and repaired electronics ranging from computers to projectors.
Distributed and set up various types of multimedia hardware and software.
Microsoft – Student Partners Program | Aug 2009 – Nov 2009
Advertised upcoming Microsoft products at S.C.U. through launch parties and sponsoring events with advertising supplies given to me by Microsoft.
OS: Windows Server 2003, Windows 98-8, Mac OS X 10.4-10.10
RDBMS/DBMS:Microsoft -SQL Server 2008/2005/2000/7.0, MS Access
Software: Google Drive, Microsoft Office Suite, SAP, Sales Force,PhotoShop, and IMovie
Spanish: Professional fluency including academic and professional translation, reading and writing.
Nu Alpha Kappa, Eta Chapter, Santa Clara University
Cultural Chair 2008 – 2011