Description

Johnson He

Johnsonzhe13@gmail.com

1525 Piedmont Irvine, CA 92620

909-910-3567 

Education

University of Redlands

Present

Master of Business Administration – Global Business

South Coast Metro, CA

California State University, San Bernardino

March 2013

Business Administration – Marketing Bachelor of Arts

San Bernardino, CA

Skills

●  Computer: Visual Manufacturing, SharePoint, Windows Operating System, Mac Operating System,

internet research, email system, Microsoft Office: Word, Excel, PowerPoint, Outlook
●  Customer Service: Clear verbal communication; ability to memorize protocol and guidelines
●  Language: Bilingual in Cantonese and English
●  Personality: Professional positive outlook who is goal oriented
●  Multi-tasking: Flexible, adaptable, and able to manage multiple priorities
Experience

Exemplis Corporation

Credit Representative/Customer Service
February 2013 to Present
Cypress, CA

●  Managed a specific region of accounts to handle questions and resolutions
●  Managed incoming revenue from customers and certified dealers
●  Processed and applied customer’s payments to their accounts
●  Resolved daily issues with customer’s accounts
●  Established credits based on financial reviews
●  Worked in a fast pace environment to meet daily deadlines
●  Provided professional services to maintain customer relations
●  Performed administrative duties in an office environment
●  Used Visual Manufacturing, SharePoint, Microsoft Office, and other accounting programs on a daily basis

AMEC Industry September 2010 to September 2012

Inventory Specialist/Office Assistant/Customer Service

Ontario, CA
●  Maintained accurate stock records and schedules
●  Conducted monthly, quarterly, and yearly inventories of warehouse stock
●  Resolved service issues in a timely manner, including coordinating and processing returns
●  Worked at a rapid pace to meet tight deadlines
●  Evaluated and reconfigured systems to support customer service and operational goals
●  Assisted the Customer Support and Accounting/Finance Department to develop new experiences and skills

Toyota Of Redlands November 2007 to October 2009

Lot Attendant/Valet/Office Assistant/Customer Service

Redlands, CA
●  Maintained and organized vehicles on the premises
●  Provided professional service to customers and employees
●  Valeted vehicles, customers, and other employees to their respected destinations
●  Performed administrative duties to the office department